Jalisa Haslip

• Assisted employees in navigating health plan options and resolving inquiries promptly.
• Maintained accurate records of employee benefits enrollment and changes within systems.
• Educated employees on eligibility requirements and benefit programs through presentations.
• Educated employees on their health benefits options, supporting informed decision-making during open enrollment periods.
• Processed enrollment paperwork and benefits forms.
• Answered questions about eligibility determinations and plan options.

• Performed customer negotiations to reach a fair conclusion for both the business and the customer.
• Responded to 55 customer queries daily.
• Obtaining 90% or above Quality Assurance scores
• Improved customer retention through the use of superb interpersonal skills.
• Handling inbound/outbound calls regarding initial premium payments and delinquent payments

• Resolved customer inquiries using CRM systems to enhance satisfaction and retention.
• Managed high-volume call flow while maintaining quality assurance standards.
• Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
• Maintained good call control to quickly uncover questions and keep call times low.

Collections of outstanding accounts, contacting individuals who have defaulted on debts and/or who have not paid past due bills.

Problem Solving and managing over due accounts maintaining monthly goal. 

Providing great customer service and building relationships giving individuals a friendly optimistic experience