Jalisa Haynes
Middleburg Heights,OH
Summary
Talented Team Ambassador experienced and dedicated to enhancing fellow associate satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, net worker, and consensus builder. Highly adaptable team ambassador with excellent background of quick and effective performance. Safely lifts 50 pounds. Highly experienced in performing quality inspections and machinery operations. Organized team associate builds positive rapport, inspires trust and guides teams toward achievement of organizational goals.
Overview
13
13
years of professional experience
Work History
Amazon Retail Store Associate I, L1 CXO Field- VAR
Ian Sheridan- Regional Operations Manager
02.2021 - Current
- Maintain clean, safe, and organized workplace
- Assist customers with questions customers may have
- Work through problem-solving scenarios for customers
- Receive truck deliveries
- Manage responsibilities for Locker+ locations, including opening and closing site
- Use technologies like smartphone and handhelds devices to sort, scan, and prepare orders.
- Managed returns and exchanges, providing exceptional customer service while adhering to company policies.
- Participated actively in regular safety trainings sessions.
- Provided training for new hires on Amazon Hub Locker+ procedures, fostering knowledgeable workforce committed to delivering quality results.
- Printed labels, packaged boxes, and loaded into outbound containers.
Hair Braider
Self-employeed
03.2011 - 01.2024
- Braided hair in regular natural braids, box braids, with extensions and Senegalese twist.
- Shampooed, conditioned, and rinsed guests' hair using exclusive products while educating clients on product benefits to help grow out their hair.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Consistently maintained cleanliness of workspace, ensuring safe and welcoming environment for clients.
- Created beautiful braiding styles to accentuate client faces.
- Recommended products to extend life of braids.
- Expanded clientele through expertly showcasing unique and diverse braiding techniques.
- Built loyal clientele through exceptional customer service and attention to detail in styling techniques.
Walmart Front-End Checkout TA
James Kincaid-Store Manager
05.2019 - 01.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Stand for long periods of the time while checking out customers quickly and accurately
- Assist associates across the store as needed
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
SHAW HIGH SCHOOL
EAST CLEVELAND, OHIO05.2010
Skills
- Excellent time management and leadership skills
- Great communication skills
- Problem solving skills
- Ensuring customer’s unique hospitality expectations are met and exceeded
- Building rapport through genuine recommendations and testimonials to ensure repeat customers
- Ability to multitask and always make customer feel engaged and prioritized
- Product Knowledge and Location; consulting mate if needed assistance
- Team building and employee training with patience and kindness Every mate is equally important to success
- Outstanding client retention guaranteeing utmost hospitality experience
- Stocking Shelves in multitude of organizational systems
- Site Safety
Timeline
Amazon Retail Store Associate I, L1 CXO Field- VAR
Ian Sheridan- Regional Operations Manager
02.2021 - Current
Walmart Front-End Checkout TA
James Kincaid-Store Manager
05.2019 - 01.2021
Hair Braider
Self-employeed
03.2011 - 01.2024
High School Diploma -
SHAW HIGH SCHOOL
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