Jalisa Jackson
Columbus,GA
Summary
Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Overview
14
14
years of professional experience
Work History
Front Desk Receptionist
Third Street Family Health Services
Mansfield, Ohio
08.2022 - 06.2024
- Responded to customer inquiries via phone, email, and in person.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Updated customer information in databases regularly to ensure accuracy of records.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Assisted with scheduling appointments for clients and visitors.
- Handled sensitive information in a confidential manner.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
Receptionist
Med Central Hospital
Mansfield , Ohio
03.2010 - 01.2017
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Developed and maintained a filing system for essential documents, improving office organization.
Data Entry Clerk
VXI Global Solutions LLC
- Provided support to management staff in regards to data entry processes.
- Created spreadsheets to track data entries.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Performed data entry from paper documents, emails, and other sources into computer systems.
Education
High School Diploma -
Mansfield Sr High
Mansfield Ohio 06-2010
Skills
- Spreadsheet tracking
- Mail distribution
- Call Routing
- Project Management
- Correspondence typing
- Departmental support
- File Organization
- Customer Service
- Administrative Support
Timeline
Front Desk Receptionist
Third Street Family Health Services
08.2022 - 06.2024
Receptionist
Med Central Hospital
03.2010 - 01.2017
Data Entry Clerk
VXI Global Solutions LLC
High School Diploma -
Mansfield Sr High
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