Jalisa Jennings
Richmond,VA
Summary
I am a dedicated and results-driven property management professional with over 10 years of experience in overseeing residential properties, managing teams, and driving operational excellence. With a strong background in leasing, tenant relations, budget management, and staff development, I have a proven track record of optimizing property performance while ensuring tenant satisfaction. My work ethic is rooted in integrity, transparency, and a commitment to delivering exceptional customer service.
I thrive in dynamic environments where I can lead teams to exceed goals and build lasting relationships with both tenants and external partners. By leveraging my expertise in property management software, marketing strategies, and financial oversight, Whether it's conducting property inspections, resolving tenant concerns, or driving community engagement, I approach every challenge with a solution-oriented mindset and a focus on long-term success.
Overview
13
13
years of professional experience
Work History
Assistant Property Manager
S.L. Nusbaum Realty
Richmond, VA
12.2024 - Current
- Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
- Explained policies and procedures to tenants and enforced rules.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Ensured compliance with all applicable laws related to fair housing practices.
- Processed applications received from prospective tenants verifying credit history, employment status.
Community Director
Gallery Residential
North Chesterfield, VA
06.2023 - 11.2024
- Leading and managing the community team, ensuring that all members are working together to achieve goals.
- Managing relationships with external partners who contribute resources or services to the community.
- Recruiting new volunteers or staff as needed according to changing needs of the organization.
- Developing budgets based on projected costs associated with running programs or initiatives within the community.
- Advising on policies, procedures and standards of conduct for members of the community.
- Compiled and conveyed operational and financial data to regional manager.
Assistant Property Manager
WPM Real Estate Management
Glen Allen, VA
11.2022 - 05.2023
- Coordinated daily operations, ensuring efficient leasing, customer service, and maintenance processes.
- Conducted apartment tours, answered tenant inquiries, and resolved complaints promptly.
- Supported the preparation of property budgets, personnel records, and other essential reports.
Assistant Property Manager
Fairfield Residential Company LLC
Bethesda, MD
06.2019 - 11.2022
- Led efforts to improve customer service quality and team performance, driving occupancy and revenue.
- Managed external partner relationships to ensure compliance and enhance community offerings.
- Conducted regular property inspections and facilitated tenant move-ins and move-outs.
- Led the team in achieving income and occupancy goals through effective sales strategies and relationship management.
Property Manager/Key Training Professional
Publix
Richmond, VA
11.2011 - 05.2019
- Managed day-to-day operations, including tenant relations, lease renewals, and conflict resolution.
- Trained and mentored staff in operational procedures, sales strategies, and customer service excellence.
- Conducted market surveys to identify potential growth opportunities, informing leasing strategies.
Leasing Consultant
General Services Corporation, GSC
Richmond, VA
09.2012 - 11.2013
- Managed leasing processes and guided prospective tenants through the application and lease signing stages.
- Conducted follow-ups with current tenants for renewals, updates, and feedback.
- Negotiated lease terms and provided property information, ensuring a smooth leasing experience.
Education
Business Managment -
Kaplan University
Iowa12-2015
Skills
- Property Management Software: Yardi, Entrata, OneSite
- Customer Service & Relationship Management
- Team Leadership & Staff Development
- Budget Management & Financial Reporting
- Marketing & Social Media Strategies
- Conflict Resolution & Tenant Relations
Timeline
Assistant Property Manager
S.L. Nusbaum Realty
12.2024 - Current
Community Director
Gallery Residential
06.2023 - 11.2024
Assistant Property Manager
WPM Real Estate Management
11.2022 - 05.2023
Assistant Property Manager
Fairfield Residential Company LLC
06.2019 - 11.2022
Leasing Consultant
General Services Corporation, GSC
09.2012 - 11.2013
Property Manager/Key Training Professional
Publix
11.2011 - 05.2019
Business Managment -
Kaplan University