Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jalisa Johannes

Miami

Summary

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

6
6
years of professional experience

Work History

Library Page

Miami-dade Public Library System
Miami
10.2023 - Current
  • Shelved books according to the Dewey Decimal System for organized access.
  • Assisted patrons in locating materials and navigating library resources.
  • Maintained cleanliness and order in public areas and study spaces.
  • Checked in and out library materials using electronic systems efficiently.
  • Prepared materials for shelving by sorting and facing books correctly.
  • Collaborated with staff to support library events and programs effectively.
  • Provided friendly customer service to enhance user experience in the library.
  • Organized book carts, maintained collections, and re-shelved books.
  • Assisted with special projects such as weeding outdated material from collection.
  • Prepared displays of new materials and special events within the library.
  • Provided reference services to patrons by helping them locate resources and answer basic questions.
  • Cleaned public areas such as restrooms, study rooms, computer labs.
  • Participated in training sessions related to library policies and procedures.
  • Attended meetings with supervisors to discuss operational issues or concerns.

Security Officer

Allied Universal Security Services
Miami
10.2021 - 10.2023
  • Worked as a guard for his house and ensured the safety of the children.
  • I monitor court-ordered supervised visits between children and non-custodial parents, and/or anyone who wants access to the child.
  • Monitored premises to ensure safety and security of all personnel.
  • Conducted regular patrols to identify potential security risks and hazards.
  • Responded promptly to alarms and emergency situations, ensuring appropriate action taken.
  • Assisted in training new security officers on procedures and protocols.
  • Documented incidents and prepared reports for management review and compliance.
  • Enforced company policies and procedures to maintain a secure environment.
  • Collaborated with local law enforcement during investigations and emergencies.
  • Provided exceptional customer service while interacting with staff and visitors.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Maintained accurate logs of all security related activities.
  • Guarded restricted areas to prevent unauthorized entry.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Verified photo IDs and tickets to allow guests passage.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Confirmed visitor identification prior to granting entry into the building.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
  • Monitored surveillance cameras and responded to suspicious activity.
  • Monitored premises and recorded activity in daily officer reports.

Guard Supervisor

Fiat Security
Miami
06.2019 - 11.2021
  • Supervised security personnel to ensure adherence to safety protocols.
  • Conducted regular site inspections for potential security risks and vulnerabilities.
  • Coordinated communication between security staff and management for effective operations.
  • Trained new guards on procedures and emergency response protocols.
  • Monitored surveillance systems to detect suspicious activities and incidents.
  • Developed shift schedules to maintain adequate coverage at all times.
  • Implemented training sessions focused on conflict resolution and customer service skills.
  • Reviewed incident reports to identify patterns and improve security measures.
  • Ensured that all security guards were properly trained and certified in accordance with state regulations.
  • Participated in meetings with other department heads regarding changes in policy or procedure affecting the Security Department.
  • Reviewed logs from previous shifts for accuracy and completeness.
  • Investigated any suspicious activity or reports of misconduct by staff members.
  • Provided guidance and support to security guards when needed.

Education

High School Diploma -

Miami Central Senior High
Miami, FL
06-2016

Skills

  • Book organization
  • Library resource navigation
  • Electronic systems operation
  • Reference services
  • Collection management
  • Safety monitoring
  • Effective communication
  • Emergency response
  • Effective project completion
  • Proficient in technology
  • Telephone etiquette
  • Children's programs
  • Problem solving
  • Child safety expertise
  • Self-awareness
  • Documentation
  • Customer service
  • Visitation monitoring
  • Safety protocol enforcement
  • Organizational skills
  • Respectfulness

Languages

English
Full Professional

Timeline

Library Page

Miami-dade Public Library System
10.2023 - Current

Security Officer

Allied Universal Security Services
10.2021 - 10.2023

Guard Supervisor

Fiat Security
06.2019 - 11.2021

High School Diploma -

Miami Central Senior High

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