Jalisa Johnson
Baltimore,MD
Summary
Seeking employment within a company that will allow growth while utilizing and learning new skills. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Insurance Agent
CareFirst BlueCross BlueShield
Owings Mills, MD
08.2022 - 01.2024
- Built strong relationships with clients through consistent communication and excellent customer service handling 50-80 calls per day.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Paraprofessional
The Stepping Stones Group
Baltimore County, MD
12.2021 - 06.2023
- Perform support duties, such as preparing materials, keeping records, maintaining supplies, and scheduling activities
- Collect and compile data to document students performance
Teacher Aide
Baltimore County Public Schools
Baltimore, MD
04.2021 - 06.2023
- Assist my assigned students with the performance of daily living skills to include but not limited to eating, dressing, toileting, and maintaining personal hygiene
- Assist my assigned students with safe transitions from one activity to another and one setting to another.
Barista/Cashier
Towson University
Towson, MD
11.2021 - 02.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Seasonal 211 Operator UWCM
211 Maryland
Baltimore, MD
01.2021 - 04.2021
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
Seasonal Customer Service Representative
Uncommon Goods
New York, NY
11.2020 - 12.2020
- Serves customers by providing product and service information and resolving product and service problems.
- Handling all shipment, service inquires and calls, maintaining inventory
Education
PSR certification in Healthcare -
grace institute
New York, NY01.2020
Some College - Psychology
New York City College of Technology
New York, NY05.2015
Diploma - Multimedia
George Westinghouse high school
Brooklyn, NY01.2013
Skills
- Tax Preparation
- Microsoft office (10 years)
- Excel (2 years)
- Onesource
- Time Management
- Salesforce
- Customer Service
- Fashion Retail
- Microsoft Outlook
- Sales Management
- QuickBooks
- CRM Software
- Marketing
- Product Demos
- Cold Calling
- Microsoft Powerpoint
- Branding
- Negotiation
- SharePoint
- Yardi
- Teaching
- Office Management
- Word processing
- Administrative experience
- English
- Sales
- Customer service
- Computer skills
- Customer support
- Communication skills
- Typing
- Zendesk
- CRM software
- Cold calling
- Research
- Retail sales
- Tax experience
- Cash register
- Classroom experience
- Office management
- Fashion retail
- Childcare
- Preschool experience
- Time management
- Call center
- Cash handling
- Barista experience
- Microsoft Excel
- Organizational skills
- Microsoft Office
- Toddler care
- Early childhood education
- Infant care
- First aid
- Experience with children
- Public speaking
- Leadership
- Writing skills
- Office experience
- Data entry
- Windows
- Bilingual
- Adobe Acrobat
- Microsoft Word
- Front desk
- Medical office experience
- Medical terminology
- Medical billing
- CPT coding
- ICD-10
- Filing
- Computer literacy
- Executive administrative support
- Legal administrative experience
- Personal assistant experience
- Clerical experience
- Guest services
- Medical records
- Epic
- Inside sales
- Phone etiquette
- Microsoft Access
- Insurance verification
- PeopleSoft
- E-commerce
- Supervising experience
- Hospitality
- Customer relationship management
- Direct sales
- Banking
Certification
- Patient Service Representative
- CPR Certification
- First Aid Certification
- Life & Health Insurance License
- Child Development Associate Certification
- Driver's License
- Insurance Producer License
- RBT Certification
- Teaching Certification
Assessments
- Sales skills, Proficient, 08/01/20
- Customer service, Proficient, 08/01/20
Timeline
Insurance Agent
CareFirst BlueCross BlueShield
08.2022 - 01.2024
Paraprofessional
The Stepping Stones Group
12.2021 - 06.2023
Barista/Cashier
Towson University
11.2021 - 02.2022
Teacher Aide
Baltimore County Public Schools
04.2021 - 06.2023
Seasonal 211 Operator UWCM
211 Maryland
01.2021 - 04.2021
Seasonal Customer Service Representative
Uncommon Goods
11.2020 - 12.2020
PSR certification in Healthcare -
grace institute
Some College - Psychology
New York City College of Technology
Diploma - Multimedia
George Westinghouse high school