Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jalisa Jones

Dublin,GA

Summary

Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems. Detailed Adjuster with 3 years of experience in corporate insurance claims. Strong command of claimant information intake processes, records documentation and fraudulent investigation protocols. Impactful skills preparing operational reports, presenting information to audiences and approving claim payouts. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Claims Adjuster

Teleperformance USA
06.2019 - Current
  • Examined claims forms and other records to determine insurance coverage.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Prepared summaries of damage, payments, and policy coverage.
  • Researched and analyzed policy contracts to verify proper payment of claims.
  • Established relationships with clients and insurance companies to foster timely claims resolution.
  • Answered customer questions regarding deductibles.
  • Verified insurance claims and determined fair amount for settlement.
  • Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
  • Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
  • Established productive working relationships with public officials and law enforcement officers.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.

Education

Associate of Science - Healthcare

Herzing University
Atlanta, GA
12.2024

High School Diploma -

East Laurens High School
Dublin, GA
05.2010

Skills

  • Automobile Claims Specialist
  • Policy Investigations
  • CCC Reports
  • Insurance Policy Coverage Knowledge
  • Legal Proceedings Knowledge
  • Data Analysis
  • Medical Coding
  • Risk Management
  • Quality Control

Timeline

Claims Adjuster

Teleperformance USA
06.2019 - Current

Associate of Science - Healthcare

Herzing University

High School Diploma -

East Laurens High School
Jalisa Jones