Jalisa Jones
Dublin,GA
Summary
Dynamic Customer Service Associate with proven success at Health Equity, adept at enhancing customer satisfaction through effective problem resolution and strong relationship building. Recognized for achieving high customer satisfaction scores by leveraging product knowledge and maintaining professionalism under pressure. Committed to teamwork and continuous process improvement.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
Health Equity
12.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Maintained detailed record of customer interactions, ensuring accountability and follow-up.
- Fostered positive team environment, contributing to higher staff retention rates.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.
- Sought ways to improve processes and services provided.
Education
Associate of Science - Healthcare Administration
Herzing University
Atlanta GA12-2026
High School Diploma -
East Laurens High School
East Dublin, GA05-2010
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Product knowledge
- Complaint handling
- Customer complaint resolution
- Complex Problem-solving
- Assertiveness
- Customer relationship management (CRM)
- Refunds and exchanges
- Quality assurance
Accomplishments
I received recognition for best supporting customer service agent in 2024.
Languages
English
Native or Bilingual
Timeline
Customer Service Associate
Health Equity
12.2023 - Current
Associate of Science - Healthcare Administration
Herzing University
High School Diploma -
East Laurens High School
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