Jalisa Mack Williams

Delivered engaging biology lessons to middle school students, fostering curiosity and critical thinking.

Planned and executed lessons aligned with Alabama Course of Study and Next Generation Science Standards.

Facilitated hands-on labs, group projects, and inquiry-based activities on cells, genetics, ecology, and evolution.

Provided enrichment activities to challenge students and extend learning opportunities.

Promoted student presentations and discussions to enhance confidence and communication skills.

Encouraged collaborative learning through peer-to-peer interactions and student-led review sessions.

Utilized technology for interactive lessons and tracking student progress effectively.

Adjusted instruction to address diverse learning needs, including English language learners and students with IEPs.

• Delivered dynamic, standards-aligned instruction in biology to 9th-grade students, fostering scientific curiosity and critical thinking.
• Developed and implemented lesson plans in alignment with state curriculum and NGSS (Next Generation Science Standards).
• Designed and facilitated hands-on labs, group-based projects, and inquiry-driven activities covering key topics such as cell biology, genetics, ecology, and evolution.
• Integrated student-led presentations and public speaking opportunities into the curriculum to build confidence and communication skills.
• Promoted peer-to-peer teaching by incorporating collaborative learning structures and student-led review sessions.
• Utilized instructional technology and digital tools to enhance engagement, personalize learning, and track student progress.
• Differentiated instruction to meet the diverse needs of learners, including English language learners and students with IEPs or 504 plans.
• Assessed student learning through a variety of formative and summative assessments, providing clear, actionable feedback.
• Maintained regular communication with parents and guardians to support student growth and address concerns.
• Collaborated with colleagues to develop interdisciplinary projects and align science instruction with school-wide academic goals.
• Cultivated a supportive, inclusive classroom environment that encouraged inquiry, teamwork, and respect.

• Managed inbound calls by asking probing questions to identify sales and service opportunities.
• Evaluated sales methods and company programs to address current customer needs and generate business leads.
• Resolved customer inquiries regarding pricing, billing, products, grievances, and new account setup.
• Handled each call with professionalism, warmth, and eagerness.
• Maintained comprehensive knowledge of all Thompson Gas products and service offerings.
• Understood policies and procedures related to safety, product delivery, and service.
• Provided prompt information on customer order status to enhance satisfaction.
• Led outbound calling efforts to collect payments from past due customers.

• Identified key performance indicators (KPIs) to measure success and drive continuous improvement initiatives.
• Conducted risk assessments to identify potential challenges and propose mitigation strategies.
• Collaborated with cross-functional teams on projects related to analytics initiatives.
• Monitored operations and reviewed records and metrics to understand company performance.
• Conducted comprehensive data analysis to support decision-making processes and optimize operational efficiency.

• Create and implement age-appropriate lesson plans and activities that promote children's cognitive, social, emotional, and physical development.
• Provide a safe, nurturing, and inclusive learning environment where children feel valued and supported.
• Collaborate with other daycare staff members to ensure smooth operation of the daycare facility and maintain cleanliness and organization of classrooms and play areas.
• Follow licensing regulations and daycare policies and procedures to ensure the health, safety, and well-being of all children in care.
• Monitor children's behavior and intervene when necessary to promote positive social interactions and conflict resolution skills.
• Communicate regularly with parents/guardians through verbal updates, written reports, and parent-teacher conferences to discuss children's progress and address any concerns.
• Observe and document children's progress and developmental milestones and communicate with parents/guardians about their child's development.
• Attend professional development workshops and training sessions to stay current on best practices in early childhood education and child development.
• Plan and supervise indoor and outdoor activities, including arts and crafts, games, Storytime, and free play.

• Recorded and maintained detailed records of customer interactions, inquiries, complaints, and actions taken to address them, ensuring accurate documentation.
• Conducted thorough assessments of customer concerns and ensured appropriate changes were made to resolve issues promptly and satisfactorily.
• Resolved service or billing complaints by facilitating activities such as merchandise exchanges, refunds, or adjustments, ensuring a positive customer experience.
• Actively solicited sales of new or additional services and products, contributing to revenue growth and customer retention efforts.
• Maintained customer loyalty through exceptional service delivery and effective technical troubleshooting, ensuring continued satisfaction and engagement.
• Achieved top performance rankings within the enterprise for both sales and customer service, consistently meeting or exceeding quotas.
• Delivered exceptional customer service by actively probing for clarity and understanding customer needs and preferences.
• Provided coaching and support to new team members, facilitating their integration and success within the organization.
• Led morning huddles, providing guidance, coaching, and training to new hires to enhance team performance and productivity.

• Developed and implemented promotional strategies to increase foot traffic and sales.
• Trained team members on customer service best practices to enhance customer satisfaction.
• Monitored sales performance metrics to identify trends and adjust strategies as needed.
• Conducted regular team meetings to communicate goals, updates, and performance feedback.
• Established and maintained relationships with local vendors to ensure product availability.

• Create and implement age-appropriate lesson plans and activities that promote children's cognitive, social, emotional, and physical development.
• Provide a safe, nurturing, and inclusive learning environment where children feel valued and supported.
• Collaborate with other daycare staff members to ensure smooth operation of the daycare facility and maintain cleanliness and organization of classrooms and play areas.
• Follow licensing regulations and daycare policies and procedures to ensure the health, safety, and well-being of all children in care.
• Monitor children's behavior and intervene when necessary to promote positive social interactions and conflict resolution skills.
• Communicate regularly with parents/guardians through verbal updates, written reports, and parent-teacher conferences to discuss children's progress and address any concerns.
• Observe and document children's progress and developmental milestones and communicate with parents/guardians about their child's development.
• Attend professional development workshops and training sessions to stay current on best practices in early childhood education and child development.
• Plan and supervise indoor and outdoor activities, including arts and crafts, games, Storytime, and free play.

• Assisted in the development and implementation of performance assessments to evaluate student progress during field experiences.
• Collaborated with educators to align field experiences with curriculum goals and enhance real-world learning opportunities.
• Facilitated communication between students and industry professionals to foster mentorship and career exploration.
• Provided feedback on product design flaws or opportunities for improvement based on field experience.