Jalisa Netter
Shreveport,LA
Summary
Enhanced customer satisfaction by delivering personalized support and solutions. Achieved high performance metrics through effective problem-solving and active listening. Cultivated positive relationships with customers, resulting in increased loyalty and repeat business.
Overview
10
10
years of professional experience
Work History
Work From Home Customer Service Agent
Wayfair
02.2021 - Current
- Assessed customer requirements and responded promptly with customized recommendations to enhance service experience.
- Analyzed customer feedback and implemented solutions to effectively resolve inquiries and complaints.
- Delivered comprehensive guidance to customers regarding billing payment processing and associated support policies and procedures.
- Facilitated effective communication by handling customer inquiries and suggestions in a courteous and professional manner.
- Conducted thorough customer interactions, swiftly managing concerns and escalating major issues to supervisor for resolution.
- Facilitated prompt resolution of website and email inquiries, contributing to customer satisfaction and encouraging favorable feedback.
Customer Service Representative
Best Buy
03.2019 - 01.2021
- Addressed customer inquiries and suggestions to enhance overall service experience.
- Managed customer interactions by attentively addressing concerns. Elevated critical issues to supervisor to ensure timely resolution and customer satisfaction.
- Managed customer inquiries and complaints to enhance satisfaction and loyalty.
- Facilitated customer communication to provide accurate information on products and services.
- Employed customer service software to streamline interactions and monitor customer satisfaction levels.
- Developed and executed forward-thinking initiatives aimed at resolving customer concerns and improving overall satisfaction.
Call Center Customer Service Representative
Comcast
01.2016 - 02.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Addressed customer account discrepancies and concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Detailed payment options and explained price, receipt and billing details to customers.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Responded to customer calls and emails to answer questions about products and services
Education
Associate of Science - Business
Bossier Parish Community College
Bossier City, LA05.2022
High School Diploma -
Byrd High School
Shreveport, LA05.2015
Skills
- Employed Microsoft Word to improve document formatting and ensure clear communication
- Oversaw daily retail operations to enhance customer service quality Developed comprehensive training materials for new staff to elevate service standards Cultivated a positive shopping atmosphere through effective team leadership and motivation
- Facilitated customer engagement to ensure clarity and satisfaction in support services
- Directed the creation of compelling presentations through Microsoft PowerPoint Managed the design workflow to align with strategic project objectives Engaged with stakeholders to optimize content and visuals for enhanced audience interaction
- Implemented targeted account management strategies to foster client loyalty and satisfaction
- Directed credit card payment processing operations to optimize customer satisfaction and streamline workflows
- Led initiatives to enhance data management and reporting through advanced use of Microsoft Excel Oversaw the creation of sophisticated spreadsheets to optimize project workflows Advocated for Excel tool adoption to elevate team efficiency and precision in data operations
- Oversaw customer service operations to optimize response times and elevate service quality Developed comprehensive training programs for staff to strengthen customer interaction capabilities Championed feedback mechanisms to foster continuous enhancement in service delivery
- Designed and executed customer relationship strategies aimed at enhancing business growth
- Led technical support operations to elevate user satisfaction through efficient problem resolution Coordinated with cross-functional teams to optimize support workflows Developed comprehensive training materials to equip staff with technical troubleshooting skills
- Directed daily call center activities to enhance customer satisfaction and operational efficiency
- Crafted strategic initiatives focused on customer retention to strengthen long-term relationships and improve satisfaction
- Directed integration of point-of-sale systems and ordering platforms to optimize operational efficiency Collaborated with cross-functional teams to elevate system performance and enhance user experience Championed initiatives to expand system capabilities and align with strategic business objectives
- Facilitated customer satisfaction through effective communication and problem-solving strategies
- Customer Service
Timeline
Work From Home Customer Service Agent
Wayfair
02.2021 - Current
Customer Service Representative
Best Buy
03.2019 - 01.2021
Call Center Customer Service Representative
Comcast
01.2016 - 02.2018
Associate of Science - Business
Bossier Parish Community College
High School Diploma -
Byrd High School