Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Jalisa Phillips

Summary

Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Overview

11
11
years of professional experience

Work History

Assistant Manager

Roscoe Property Management
01.2021 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Developed marketing strategies to attract new customers, increasing foot traffic.
  • Assisted in budget preparation, ensuring alignment with financial goals.
  • Negotiated with suppliers to secure better pricing, reducing operational costs.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.

Leasing Consultant

Roscoe Property Management
09.2019 - 01.2021
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Verified tenant incomes and other information before accepting lease applications.
  • Increased tenant satisfaction by promptly addressing concerns and resolving issues.
  • Responded to requests and scheduled appointments for property showings.
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
  • Greeted clients, showed apartments, and prepared leases.
  • Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
  • Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
  • Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
  • Maintained high occupancy rates through effective marketing strategies and excellent customer service.
  • Enhanced community atmosphere by planning and executing engaging resident events.
  • Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.

Direct Care Worker

Rock House
03.2018 - 11.2018
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
  • Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
  • Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
  • Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
  • Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
  • Demonstrated empathy and understanding while addressing the diverse cultural, social, emotional, or intellectual needs of each patient.
  • Enhanced patient well-being by providing compassionate and individualized care tailored to their specific needs.
  • Utilized active listening skills in order to understand each patient''s unique needs, preferences, and goals for their care plan execution.
  • Monitored and assisted residents through individual service plans.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Reduced instances of patient injury through vigilant monitoring and timely intervention in high-risk situations.
  • Remained alert to problems or health issues of clients and competently responded.

Assistant Manager/Cashier/Sales Associate

Shell Station
01.2016 - 01.2018
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Sales Associate

Rue21
05.2017 - 08.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Engaged with customers to effectively build rapport and lasting relationships.

Sales Associate/Cashier

Factory Connection
04.2014 - 05.2016
  • Monitored merchandising, organization and appearance of wholesale and retail counters.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Developed rapport with regular customers, fostering welcoming store atmosphere.
  • Trained new employees in sales techniques and store procedures, improving team effectiveness.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Participated in periodic inventory counts to maintain accurate stock levels.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Supported store management in planning and executing seasonal promotions and sales events.
  • Managed inventory to prevent stock shortages, ordering new items as necessary.

Education

High School Diploma -

Celeste High School
Celeste, TX
05.2016

Some College (No Degree) -

Tarleton State University
Stephenville, TX

Skills

  • Skilled at prioritizing tasks simultaneously
  • Strong verbal communication
  • Strategic decision making
  • Effective telephone and email communication
  • Active listening skills

Timeline

Assistant Manager

Roscoe Property Management
01.2021 - Current

Leasing Consultant

Roscoe Property Management
09.2019 - 01.2021

Direct Care Worker

Rock House
03.2018 - 11.2018

Sales Associate

Rue21
05.2017 - 08.2017

Assistant Manager/Cashier/Sales Associate

Shell Station
01.2016 - 01.2018

Sales Associate/Cashier

Factory Connection
04.2014 - 05.2016

High School Diploma -

Celeste High School

Some College (No Degree) -

Tarleton State University

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Jalisa Phillips