Jalisa Silliman
Meridian,MS
Summary
I'm looking to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ambitious Enrollment Specialist with exemplary listening and communication skills. Adept at planning, organizing and facilitating enrollment process. Dedicated to keeping customers happy and maximizing employee participation.
Overview
10
10
years of professional experience
Work History
Enrollment Representative
Stride-K12
07.2023 - Current
- Assisted parents and students with enrolling into our virtual schools.
- Maintained detailed and accurate records between multiple databases and programs.
- Investigated issues in regards to compliance guidelines.
- Conducted screenings and documentation gathering for clients to determine qualification for programs.
- Facilitated smooth transitions for transfer students by evaluating transcripts and coordinating course equivalencies across departments.
- Established rapport with prospective students and families through consistent communication, building trust and credibility while promoting the benefits of our institution's programs.
- Ensured compliance with federal regulations related to student admissions processes, maintaining institutional integrity while serving the best interests of each applicant.
- Enhanced student enrollment by effectively managing relationships with prospective students and guiding them through the application process.
- Managed a high volume of inbound calls, chats, and texts messages from prospective students, providing timely and accurate information on program offerings and admission requirements.
- Maintained open lines of communication with parents throughout the escalation process, ensuring their needs were addressed with care and transparency.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Maintained a high level of professionalism when interacting with both internal and external stakeholders, upholding the institution's reputation for excellence.
- Conducted thorough audits of student records, identifying discrepancies and taking corrective action as needed to maintain accuracy.
- Provided support for multiple channels. Conducted 100+ inbound/outbound calls, and 3 chats/texts at a time which averages up to about 80 per day.
Sales Development Representative/B2B
Saleshive
09.2022 - 07.2023
- Consistently met or exceeded monthly performance metrics such as call volume, pipeline generation, and closed deals.
- Provided valuable feedback from customers to inform product development efforts.
- Analyzed competitor offerings to identify unique selling points and remain competitive within the market.
- Developed new business opportunities by identifying and targeting high-potential prospects.
- Streamlined sales processes to improve efficiency and reduce time-to-close for new deals.
- Mentored junior sales representatives on best practices for prospecting, closing deals, and building long-lasting client relationships.
- Generated leads through cold calling, email campaigns, and social media marketing initiatives.
- Implemented effective sales strategies to achieve consistent growth in competitive markets.
- Worked closely with internal support teams to resolve any client issues or concerns quickly and effectively.
- Boosted client retention rates by fostering strong relationships and addressing concerns promptly.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Boosted team productivity with effective calendar management for appointments, showings, closings, and meetings.
- Conducted 400 outbound calls per day.
Chat Agent/Direct Care Agent
Whirlpool
07.2020 - 09.2022
- Assisted customers in making a decision on the best appliances for their homes, and I placed orders for them through inbound calls, emails, and chats
- Scheduled service call appointments for faulty appliances and kept them informed on delivery updates.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Provided exceptional support during high-volume periods, maintaining a calm demeanor under pressure.
- Boosted sales revenue with persuasive product recommendations tailored to customer needs.
- Utilized CRM software proficiently for efficient management of customer interactions.
- Implemented upselling techniques when appropriate, contributing to increased per-customer sales revenue.
- Conducted 80 inbound calls and 50 chats per day.
Dietary Aide/Cook
Bedford Care Center
05.2018 - 09.2021
- Prepared meals for a local nursing facility.
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Followed all food safety regulations while preparing meals for patients.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
Technical Support Agent
IQOR
05.2017 - 05.2018
- Delivered high-quality technical support to customers, building strong relationships and trust.
- Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
- Increased efficiency with comprehensive knowledge of company products and services, allowing for quick issue resolution.
- Assisted clients remotely using remote desktop tools, expediting the troubleshooting process significantly.
- Educated customers on service features and functionalities.
- Conducted an average of inbound 75 calls per day.
Sales Consultant
Office Depot
07.2014 - 10.2016
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Responded to telephone and in-person requests for information.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Reduced waste by properly monitoring inventory levels and ordering supplies as needed.
- Collaborated with team members to complete large-scale projects on time and within budget constraints.
- Enhanced print quality by performing regular maintenance on printers and other equipment.
- Managed multiple deadlines simultaneously while maintaining consistent communication with clients regarding project updates.
- Contributed to revenue growth by up-selling additional services or products when appropriate during customer interactions.
Education
Graduate Certificate - Medical Billing And Coding Specialist
Meridian Community College
Meridian, MS02.2025
Culinary Arts -
Meridian Community College
Meridian, MS12.2016
High School Diploma -
Meridian High School
Meridian, MS05.2014
Skills
- Data entry
- Customer service
- Expert Math
- Windows knowledge
- Software Troubleshooting
- Culinary Experience
- Help Desk
- Technical Support
- Live chat
- Outbound sales
- Telemarketing
- B2B Sales
- SAP ERP
- Phone Etiquette
- Microsoft programs
- Email Marketing
- Calendar Management
- Salesforce CRM
- Exceptional communication
- Sales experience
- Applicant screening
- Problem-solving abilities
- Multitasking
- Customer follow-up
- Presentation Skills
- Cold-calling
- Claims reporting systems
References
- Brenda Buxton, Mentor, (601)479-2057
- Deborah Carter, Ex-Manager, (601)416-5034
Timeline
Enrollment Representative
Stride-K12
07.2023 - Current
Sales Development Representative/B2B
Saleshive
09.2022 - 07.2023
Chat Agent/Direct Care Agent
Whirlpool
07.2020 - 09.2022
Dietary Aide/Cook
Bedford Care Center
05.2018 - 09.2021
Technical Support Agent
IQOR
05.2017 - 05.2018
Sales Consultant
Office Depot
07.2014 - 10.2016
High School Diploma -
Meridian High School
Graduate Certificate - Medical Billing And Coding Specialist
Meridian Community College
Culinary Arts -
Meridian Community College
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