Jalisa Watts
Evans Mills
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Executive Assistant to the Chief Executive Officer
Street Addiction Institute, Inc.
03.2024 - Current
- Maintained confidentiality by handling sensitive information with discretion and professionalism.
- Prepared meeting agendas and briefing papers for members of board of directors and executive team.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Ensured timely completion of action items by tracking progress and following up on delegated tasks from the CEO.
- Updated and utilized documentation using Google Workspace software to track, analyze, and report on both client and employee performance.
- Facilitated training and onboarding for incoming office staff.
- Took notes and dictation at meetings.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Maintained strict confidentiality of sensitive information, upholding company's privacy policies and ethical standards.
Program Assistant/Program Manager
Street Addiction Institute, Inc.
11.2021 - 03.2024
- Assisted with planning and coordinating day-to-day and special program activities.
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
- Strengthened relationships with stakeholders through regular, effective communication and timely updates on program progress.
- Facilitated training sessions for new staff and volunteers, ensuring high level of program delivery.
- Maintained accurate and up-to-date program databases, ensuring easy access to critical information for decision-making.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
Career Counselor
Fort Drum Transition Assistance Program (TAP)
05.2018 - 11.2021
- Instructed courses both in-person and virtually via teleconference that prepares service members for their unique transitional experience to include the Pre-Separation Briefing, Managing Your (MY) Transition, and Military Occupational Codes (MOC) Crosswalk
- Presented additional information to improve transition and enhance the knowledge of the service member through the instruction of additive courses to include Advanced Resume, Interview Techniques and Tips, and the Guide to Federal Employment
- Monitored the progression of a service member by tracking course attendance in specified software program and additional counseling sessions to discuss transitional goals
- Inputted sensitive service member information into necessary documentation to verify service member's completion of mandatory career readiness standards and successful completion of the program
- Assisted administration by analyzing job placement outcomes data contributing to accreditation reports.
Sales Associate
JCPenney
11.2017 - 08.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Front Desk Agent
Travelers Inn & Suites
07.2015 - 11.2015
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Collaborated with housekeeping staff to ensure timely room availability and optimal guest experience.
- Developed strong relationships with repeat customers, leading to increased loyalty and return visits.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Maintained a clean and inviting reception area, creating a positive first impression for guests upon arrival at the hotel.
Education
MASTER OF SCIENCE - Human Resource Management, Organizational Behavior
STRAYER UNIVERSITY
03.2018
BACHELOR OF SCIENCE - Business Administration
MORRIS COLLEGE
05.2012
Skills
- Engaged Listening Skills
- Prioritized Task Management
- Adaptability
- Client Relationship Management
- Presentation development
- Cross-Functional Teamwork
- Effective Solution Development
- Efficient Data Management
- Appointment Management
- Event Coordination
- Organizational Operations
- Executive Support Services
Leadership Roles
Anti-Grammateus/Assistant Secretary, Delta Alpha Gamma Zeta Chapter of Zeta Phi Beta Sorority, Incorporated, 03/01/21 - 06/01/2023
Grammteus/Secretary, Delta Alpha Gamma Zeta Chapter of Zeta Phi Beta Sorority, Incorporated 06/01/2024 - present
Tamias/Treasurer, Delta Alpha Gamma Zeta Chapter of Zeta Phi Beta Sorority, Incorporated 06/01/2024 - present
Timeline
Executive Assistant to the Chief Executive Officer
Street Addiction Institute, Inc.
03.2024 - Current
Program Assistant/Program Manager
Street Addiction Institute, Inc.
11.2021 - 03.2024
Career Counselor
Fort Drum Transition Assistance Program (TAP)
05.2018 - 11.2021
Sales Associate
JCPenney
11.2017 - 08.2018
Front Desk Agent
Travelers Inn & Suites
07.2015 - 11.2015
BACHELOR OF SCIENCE - Business Administration
MORRIS COLLEGE
MASTER OF SCIENCE - Human Resource Management, Organizational Behavior
STRAYER UNIVERSITY
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