Jaliscia Williams
East Orange,NJ
Work Preference
Summary
Dedicated hospitality professional with extensive experience in fast-paced environments. Known for delivering exceptional customer service during peak hours and mentoring new staff, ensuring efficient operations and a welcoming atmosphere. Committed to maintaining high standards of cleanliness and organization while fostering positive relationships with customers and colleagues.
Overview
6
6
years of professional experience
Work History
Barista
orange house cafe
South Orange, New Jersey
04.2026 - Current
- Prepared high-quality coffee beverages using various brewing techniques.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Operated espresso machines and other coffee equipment daily.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Provided exceptional customer service and resolved customer inquiries efficiently.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained calm demeanor during high-volume periods and special events.
- Created complex, hand-crafted beverages based upon customer preferences.
- Described menu items to customers and suggested products based on stated preferences.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Operated cash registers to process customer payments.
- Arranged workstations to facilitate quick task completion during busy periods. so that tasks could be completed quickly during peak hours.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Assisted in creating a welcoming atmosphere for all cafe patrons.
- Supported highest standards of conduct and service to support company reputation.
Barista / Cashier
Orange Sky Coffee Roasters
West Orange, NJ
02.2024 - Current
- Deliver exceptional service, handle transactions, craft premium beverages.
- Prepared high-quality espresso drinks using premium coffee beans.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed cash register transactions and handled customer payments efficiently.
- Provided excellent customer service to enhance the coffee shop experience.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Welcomed customers at entrance to create a friendly atmosphere. and took orders for coffee drinks, food items, and other beverages.
- Educated customers about different coffee blends and brewing methods.
- Operated coffee brewing equipment and ensured proper functionality.
- Ensure cleanliness, manage inventory, mentor new staff.
- Collaborated with team members to create a positive work environment.
- Supported shift leadership for seamless operations.
Wait staff
Jackie and sons
South Orange
09.2025 - 04.2026
- Constant communication with customers and exceptional customer service skills.
- Rolled utensils efficiently during peak meal periods to ensure timely service.
- Wiped and sanitized tables, floors, and bathrooms to maintain cleanliness and customer satisfaction.
- Prepared ingredients and supplies for baristas and kitchen staff to support smooth operations.
- Deep, clean bathrooms, refrigerators, and walls.
- Opened and closed the store following established protocols.
Group Fitness Instructor
Metropolitan YMCA of the Oranges
East Orange, NJ
06.2023 - 12.2023
- Led dynamic fitness sessions while applying child supervision skills, fostering a supportive environment where participants achieved their health goals through structured, engaging activities.
- Delivered comprehensive fitness programs, utilizing structured activity planning and group facilitation to enhance member retention and satisfaction.
- Facilitated structured activities for children ages 3-4 in a safe and fun environment., fostering a fun and safe environment for physical development.
- Assisted with food preparation and hosted interactive programs, enhancing participant experience and encouraging healthy habits.
Filing Clerk/clercial warmer
East Orange City Hall
East Orange, NJ
06.2020 - 09.2023
- Implemented efficient filing systems, reducing retrieval time and enhancing workflow.
- Managed records with precise document filing to enhance data accuracy and accessibility.
- Processed mail and updated addresses to streamline communication.
- Organized office materials and resources, creating a more efficient workspace.
- Answered phone calls promptly to assist clients and colleagues effectively.
- Made and scheduled appointments for clients, coordinating availability and preferences.
Education
Associate's Degree - Business Administration
Essex County College
Essex County, NJ01-2027
High School Diploma -
East Orange Campus High School
East Orange, NJSkills
- Latte art skills
- Coffee brewing
- Beverage Customization
- Product upselling
- Customer Service
- Customer Engagement
- Cash handling expertise
- Cash Handling
- POS Systems
- Food Preparation
- Inventory Management
- Stock Management
- Multitasking & Time Management
- Time Management
- Scheduling proficiency
- Hospitality
- Team Collaboration
- Team Leadership
- Barista Mentorship
- Workplace leadership
- Problem Solving
- Adaptability
- Phone & Email Communication
- Customer service skills
- Multitasking
- Hospitality & Team Collaboration
- Food Pairing
- Product upselling
- Stock Management
- Coffee brewing
- Cash handling
Timeline
Barista
orange house cafe
04.2026 - Current
Wait staff
Jackie and sons
09.2025 - 04.2026
Barista / Cashier
Orange Sky Coffee Roasters
02.2024 - Current
Group Fitness Instructor
Metropolitan YMCA of the Oranges
06.2023 - 12.2023
Filing Clerk/clercial warmer
East Orange City Hall
06.2020 - 09.2023
Associate's Degree - Business Administration
Essex County College
High School Diploma -
East Orange Campus High School