JaLisea Ross
North Las Vegas,NV
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Owner Operator
The Pull Up Truck Services, LLC
01.2020 - 07.2023
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Trained and developed team members to build human capital.
- Generated revenues yearly and effectively capitalized on industry growth.
Paratransit Driver
Transdev
01.2016 - 01.2020
- Operating vehicles adapted for disabled people, picking up and dropping off passengers, following schedules, securing mobility equipment inside the vehicle, and maintaining records.
- Assisted passengers with luggage and other items, loading and unloading with care.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Operated with safety and skill to avoid accidents and delays.
- Took customers to appointments and built positive relationships with healthcare staff.
Office Assistant
Air Unlimited
02.2015 - 12.2016
- Answer phones and transfer to the appropriate staff member take and distribute accurate messages
- Monitor incoming emails and answer or forward as required
- Prepare outgoing mail for distribution
- Fax and scan and copy documents
- Maintain office filing and storage systems
- Retrieve information when requested
- Skills Used
- Typing skills
- Quick books
- Faxing xeroxing
- Analysis skills
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Diploma -
Eldorado High School
2006
Skills
- Paratransit
- Bus Driving
- Personal Assistant Experience
- Analysis Skills
- Delivery Driver Experience
- Communication Skills
- Front Desk
- Typing
- Serving Experience
- Office Management
- Food Preparation
- POS
- English
- Host/Hostess
- Accounting
- Leadership
- Payroll
- QuickBooks
- Clerical Experience
- Data Collection
- Multi-Line Phone Talent
- Data Entry
- Customer Satisfaction
- Customer Service
- Document Control
- Computer Proficiency
- Clerical Support
- Recordkeeping Strengths
Certification
ServSafe Certified
December 2022 to December 2027
Manager servsafe certified
Certified Notary Public
Driver's License
Food Handler Certification
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Owner Operator
The Pull Up Truck Services, LLC
01.2020 - 07.2023
Paratransit Driver
Transdev
01.2016 - 01.2020
Office Assistant
Air Unlimited
02.2015 - 12.2016
Diploma -
Eldorado High School
ServSafe Certified
December 2022 to December 2027
Manager servsafe certified
Certified Notary Public
Driver's License
Food Handler Certification
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