JALISHA HARRIS
Columbus,MS
Summary
To obtain a position with a thriving company where I may be able to utilize my skills and knowledge I have acquired over the years in my collegiate career as well as the multiple years of experience from working in diverse job settings to help a company thrive and profit.
Overview
11
11
years of professional experience
Work History
Production Member/Trainer
Mercedes-Benz U.S. International
04.2018 - 04.2023
- Leveraged supervisory skills to maintain production schedule by addressing risks from part shortages and process bottlenecks.
- Developed value-added steps in sub-assembly process to minimize quality issues and foster a quality culture.
- Supervised the assembly of the sound amp, carpet cargo, and Yadapter hoses onto the X-166,X167, & C292 programs
- Collected raw data for multiple processes to support engineers during kaizen events.
Customer Care Representative
Conduent Inc.
07.2017 - 03.2018
- Responded to telephone questions and complaints using standard scripts and procedures.
- Explained account policies, service options, and next steps to callers clearly.
- Collected details for issue resolution and logged customer calls to enhance service quality.
- Followed up with customers to confirm problems were resolved promptly.
- Processed account updates, address changes, and service requests accurately.
- Reviewed customer survey results to identify areas for improvement in service delivery.
- Developed and tracked KPIs aligned with annual performance objectives to ensure target achievement.
- Scheduled weekly team calls to allocate time effectively and efficiently.
Shuttle Team Leader/ Trainer
Rail & Road Services, LLC
08.2014 - 06.2016
- Developed the training plan & procedures for all new hires
- Coordinated site wide training events to keep them in compliance with OSHA
- Conducted remedial training sessions for associates and leads on the IVIS system.
- Spearheaded benchmarking activities by attending orientations across multiple sites, enhancing training skills and practices.
- Supervised production associates and ensured adherence to daily work instructions through regular audits.
- Generated monthly and yearly safety compliance updates, ensuring timely upload into the company computer system.
Customer Service Supervisor
Walmart Stores, INC
Demopolis, AL
11.2011 - 08.2014
- Provided outstanding and quick checkout service to the customer base.
- Cross-trained new employees on cash handling standards to improve team efficiency.
- Contributed to policy and procedure development to enhance overall consumer experience.
- Ensured compliance with security, balancing, and processing standards for multiple tender transactions.
Education
Bachelor of Science - Legal Studies
Mississippi University for Women
Columbus, MS05-2012
Skills
- Production systems
- Production coordination
- Training development
- Document preparation
- Process documentation
- Customer relationship management
- Customer service
- Call management
- Follow-up skills
- Data entry
- Attention to detail
- Time management
- Problem solving
- Active listening
- Meeting coordination
- Verbal communication
Timeline
Production Member/Trainer
Mercedes-Benz U.S. International
04.2018 - 04.2023
Customer Care Representative
Conduent Inc.
07.2017 - 03.2018
Shuttle Team Leader/ Trainer
Rail & Road Services, LLC
08.2014 - 06.2016
Customer Service Supervisor
Walmart Stores, INC
11.2011 - 08.2014
Bachelor of Science - Legal Studies
Mississippi University for Women