Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jalisia Gordon

Sterling Heights,MI

Summary

Skilled customer service enthusiast offering demonstrated expertise in patient support developed over 5 years of healthcare experience. Professional in supporting patients needs. Speaking with families and updating charts. Flexible team player with positive and upbeat nature. Patient-oriented and compassionate with strong attention to patient safety and care. Outstanding verbal and written communication skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Licensed Cosmetologist

Self-employeed
08.2021 - Current
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Assessed customer hair texture, treatment history, and desired outcome to determine services required.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
  • Demonstrated high level of customer service to increase retention and satisfaction.

Patient Care Technician

DaVita
04.2019 - 05.2021
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Collected and transported specimens to prepare for lab testing.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Organized and replenished unit supplies to maintain team readiness for expected demands.
  • Supported patient admissions, discharges, and transfers to promote team productivity.
  • Preceptor: Trained new hires

Nursing Assistant

Shelby Nursing Center
04.2017 - 02.2018
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Documented care actions by completing records and logs in medical software system.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Identified and reported unsafe situations to maintain adherence to safety protocols.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

Education

Bachelor of Science -

Wayne County Community College District
Detroit, MI
05.2026

No Degree -

Paul Mitchell The School of Michigan
Sterling Heights, MI
08.2021

No Degree -

Career Health Studies Institute
Chesterfield, MI
03.2017

High School Diploma -

Henry Ford Ii High School
Sterling Heights, MI
06.2015

Skills

Microsoft and Excel
Supervisor experience
Patient services
Patient Transport Vital Sign Monitoring Safety protocols Adaptable

Certification

  • Licensed Cosmetologist - current
  • Certified Nursing Assistant,
  • Patient Care Technician

Timeline

Licensed Cosmetologist

Self-employeed
08.2021 - Current

Patient Care Technician

DaVita
04.2019 - 05.2021

Nursing Assistant

Shelby Nursing Center
04.2017 - 02.2018

Bachelor of Science -

Wayne County Community College District

No Degree -

Paul Mitchell The School of Michigan

No Degree -

Career Health Studies Institute

High School Diploma -

Henry Ford Ii High School

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Jalisia Gordon