Summary
Overview
Work History
Education
Skills
Timeline
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Jalissa Brown

Plymouth

Summary

Proven multitasker and customer service expert from Karl's Cabin, adept at managing high-pressure situations and ensuring guest satisfaction. Skilled in guest relations management and complex problem-solving, consistently providing exceptional service and efficiently handling complaints. Demonstrated ability to enhance the dining experience through active learning and assertiveness, without relying on numerical achievements.

Overview

3
3
years of professional experience

Work History

Restaurant Hostess

Karl's Cabin
10.2021 - Current
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.

Education

High School Diploma -

Franklin HighSchool
Livonia, MI
06-2023

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Active learning
  • Complex Problem-solving
  • Assertiveness
  • Handling complaints
  • Guest relations management

Timeline

Restaurant Hostess

Karl's Cabin
10.2021 - Current

High School Diploma -

Franklin HighSchool

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