Jalissa Casey
Yulee
Summary
Accomplished financial professional with a strong foundation in client risk management, fraud analysis, and regulatory compliance. Noteworthy experience as one of the pioneering enlisted women aboard U.S. Navy submarines, cultivating resilience, leadership, and meticulous attention to detail. Skillfully leveraging these attributes to detect and prevent fraud risks, uphold regulatory standards, and protect the integrity of financial institutions.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Client Relationship Manager
First Federal Bank
03.2024 - Current
- Maintaining detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
- Facilitating smooth onboarding experiences for new clients, guiding them through product setup and training procedures.
- Monitored customer activity and transactions to identify high-risk patterns and proactively mitigate potential fraud, ensuring compliance with BSA/AML guidelines.
- Developing strong rapport with clients through consistent follow-up and attention to detail.
- Assisting customers with opening accounts and signing up for new services.
- Conducted thorough customer due diligence (CDD) and collaborated with risk teams to investigate fraud alerts, resolve issues, and maintain high client satisfaction.
- Serving as primary point-of-contact for questions or concerns from clients during ongoing projects.
Fraud Analyst I
Community First Credit Union Of Florida
01.2024 - 03.2024
- Investigated suspicious transactions and customer accounts to detect fraudulent activities, which led to an array of fraud stops for over four clients.
- Collaborated with legal and compliance teams to ensure timely and accurate reporting of fraudulent activities to regulatory authorities.
- Utilized various fraud detection software to analyze and manage risk exposure, ensuring compliance with regulatory standards and company policies.
- Provided recommendation to improve internal fraud detection processes.
- Exercised strong working knowledge of AML/BSA/OFAC laws and regulations relative to money laundering and terrorist financing and the ability to apply this knowledge in assessing transaction activity and customer profiles.
- Increased customer trust and confidence by effectively communicating fraud investigation outcomes.
Relationship Banker II
Regions Bank
11.2022 - 09.2023
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
- Fostered a positive working environment by actively participating in team meetings and supporting colleagues in their professional development.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
Member Service Representative
Kitsap Credit Union
10.2021 - 03.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
- Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
- Collaborated with team members to ensure seamless operations during peak hours or staff shortages.
- Ensured compliance with regulatory requirements during all member interactions safeguarding both the organization''s reputation.
Security & Operations Management | Customer Service Leadership
U.S. NAVY
10.2011 - 10.2021
- Led cross-functional teams in high-stakes environments, overseeing customer service operations, security protocols, and departmental audits across multiple duty stations.
- Managed the daily operations of a customer service department, including training, performance audits, and executive scheduling—recognized for excellence during COVID-19 challenges.
- Selected to lead a weapons/security division, certifying over 150 personnel in weapons operations and ensuring strict adherence to safety and compliance standards.
- Coordinated and delivered training programs for more than 300 staff, ensuring operational readiness and regulatory compliance.
- Conducted internal audits and discrepancy investigations, implementing corrective actions in alignment with military standards—skills directly transferable to compliance and risk roles.
- Made history as one of the first junior enlisted women to serve aboard U.S. Navy submarines, graduating top of class in a pioneering program.
- Maintained meticulous documentation, enforced policy adherence, and facilitated communication between entry-level personnel and executive leadership.
Education
Cybersecurity Bootcamp -
University of South Florida
09-2024
BA of Arts - Criminal Justice
Saint Leo University
01.2021
AA of Arts - Liberal Arts
Saint Leo University
01.2016
Skills
- Adaptable learner
- Detail-oriented approach
- Experienced strategic planner
- Proficient in risk mitigation
- Responsive to change
- Cross-functional collaboration
- Effective communication
- Proactive initiator
- Conflict resolution skills
Certification
COMPTIA Sec+ (2024)
Timeline
Client Relationship Manager
First Federal Bank
03.2024 - Current
Fraud Analyst I
Community First Credit Union Of Florida
01.2024 - 03.2024
Relationship Banker II
Regions Bank
11.2022 - 09.2023
Member Service Representative
Kitsap Credit Union
10.2021 - 03.2022
Security & Operations Management | Customer Service Leadership
U.S. NAVY
10.2011 - 10.2021
BA of Arts - Criminal Justice
Saint Leo University
AA of Arts - Liberal Arts
Saint Leo University
Cybersecurity Bootcamp -
University of South Florida
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