Jalissa Castaneda
Lancaster,PA
Summary
Versatile and dynamic professional with a proven track record in enhancing learning experiences for special needs students at SDOL and boosting customer satisfaction in fast-paced food service environments. Demonstrates exceptional leadership and adaptability, alongside strong management and digital design skills. Achieved significant improvements in classroom and kitchen operations, fostering team efficiency and positive outcomes.
Overview
6
6
years of professional experience
Work History
Special Education Paraprofessional
SDOL
02.2024 - Current
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Monitored student classroom and outdoors activities to promote student safety.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Created unique sensory activities and crafts for the students to learn, enjoy, and explore new hobbies.
- Offered student support through special accommodations, extra assistance, and assessments.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Oversaw class of students in absence of instructor.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Enhanced students'' learning experiences by implementing individualized educational plans and adapting teaching methods for special needs students.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Assisted in the organization of field trips and extracurricular events that offered valuable real-world experiences for special education students, fostering skill-building opportunities outside the classroom setting.
- Created positive and inclusive classroom environment by helping students develop social skills and relationships.
- Observed students' performance and recorded relevant data to assess progress.
- Helped feeding and daily living skills to support physical and emotional well-being.
- Assisted one-to-one and small group instruction of students as assigned and directed by teacher.
- Maintained positive attitude and affirmatively communicated with each student.
Line Cook Supervisor
Lancaster Dispensing Company
06.2021 - 02.2024
- Demonstrated versatility by efficiently working across various stations within the kitchen as needed.
- I prepped and made recipes throughout the morning of my shift before the restaurant opened .
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
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- Mentored junior cooks for improved cooking techniques, resulting in higher quality dishes and increased customer satisfaction.
- Contributed to menu development, incorporating seasonal ingredients for innovative dish offerings.
- Implemented new recipes, refining existing offerings through taste tests and feedback sessions with culinary team members.
- Open and close the restaurant a few days out of the week holding a huge responsibility.
- Unloading the shipment and putting away orders.
- Creating prep lists for the next shift to prepare.
Sales Associate
Footlocker
08.2020 - 04.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Collaborated with team members to achieve monthly sales targets and maintain high levels of customer satisfaction.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
Team Member
Wayback Burgers
08.2018 - 07.2020
- Worked as a cashier and also cooked food on the line.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Education
High School Diploma -
McCaskey High School
445 N Reservoir St, Lancaster, PA06.2021
Skills
- Learning Disabilities Support/ Teacher Assistance
- Strong work ethic
- Leadership Qualities
- Adaptability
- Digital Skills/ Design
- Team work/ Conflict resolution
- Customer Service
- Strong management Skills
- Creative
- Food service
- Organization
Languages
Spanish
Limited Working
Timeline
Special Education Paraprofessional
SDOL
02.2024 - Current
Line Cook Supervisor
Lancaster Dispensing Company
06.2021 - 02.2024
Sales Associate
Footlocker
08.2020 - 04.2021
Team Member
Wayback Burgers
08.2018 - 07.2020
High School Diploma -
McCaskey High School