JaLissa Lott
Memphis,TN
Summary
Dependable and hardworking professional with experience in customer service, transportation, warehouse operations, and hospital environments. Skilled in communication, safety procedures, organization, and working efficiently in fast-paced settings. Known for reliability, professionalism, and providing excellent service while adapting quickly to new responsibilities and team environments.
Overview
10
10
years of professional experience
Work History
Shuttle Driver
Unifi Service
Memphis, Tennessee
2025.09 - Current
- Transported passengers safely between terminals and parking areas.
- Communicated route changes to dispatch, ensuring timely adjustments for passenger transport.
- Reported vehicle issues and maintenance needs promptly to minimize downtime and ensure safety.
Shuttle Bus Driver
Graceland Enterprise
Memphis, Tennessee
2024.07 - 2025.09
- Operated shuttle bus safely, ensuring timely and efficient transport for passengers across designated routes.
- Interacted with passengers to deliver friendly customer service and enhance overall ride experience.
- Maintained cleanliness of shuttle bus interior and exterior to provide a welcoming environment for passengers.
EVS Housekeeping
Methodist University Hospital
Memphis, Tennessee
2024.02 - 2024.05
- Ensured cleanliness of patient rooms and common areas, contributing to a safe and hygienic environment for patients and staff.
- Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
- Disinfected public areas and performed spot cleaning to uphold a clean and welcoming atmosphere for visitors and patients.
- Disposed of hazardous materials following safety protocols and regulations.
Inbound Customer Service Representative
Adecco
Remote
2023.05 - 2024.05
- Resolved customer issues by identifying needs and recommending effective solutions, enhancing customer satisfaction.
- Managed high-volume incoming calls while maintaining professionalism and composure.
- Navigated multiple systems to efficiently resolve customer requests, improving response times.
- Identified consumer needs, clarified information and researched issues to provide alternative solutions.
- Provided customers with product and service information.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Documented customer interactions accurately in the company database.
- Entered new customer information into the system database.
- Maintained accurate records of incoming calls in internal database, ensuring reliable access to customer interactions.
Flatbed Truck Driver
Quikrete Companies
Memphis, Tennessee
2022.08 - 2023.05
- Operated flatbed trucks to transport materials safely and efficiently.
- Secured loads using straps and tarps to ensure safe transport.
- Logged driving hours and delivery routes to comply with regulations and enhance safety.
Warehouse Forklift Operator
DHL Supply Chain
Memphis, Tennessee
2021.08 - 2022.08
- Operated forklifts to transport goods throughout warehouse, ensuring timely delivery.
- Loaded and unloaded pallets of product onto trucks using a forklift.
- Picked products from shelves for order processing, contributing to fulfillment accuracy.
- Maintained accurate inventory records in warehouse management systems to support efficient operations.
City Bus Driver
MATA
Memphis, Tennessee
2019.09 - 2021.08
- Operated city buses efficiently across designated routes and schedules.
- Ensured passenger safety by strictly adhering to traffic laws and safety protocols, contributing to a secure travel environment.
- Managed passenger behavior by enforcing rules and providing assistance, promoting a respectful and safe atmosphere on the bus.
- Assisted passengers with disabilities in boarding and disembarking safely.
- Communicated route changes and delays to dispatch promptly, facilitating effective service continuity.
Warehouse Team Leader
DHL Supply Chain
Memphis, Tennessee
2016.06 - 2019.07
- Managed daily warehouse operations to ensure optimal workflow and adherence to safety standards.
- Operated forklifts and pallet jacks for efficient material handling.
- Processed incoming shipments and verified product quantities against invoices.
- Conducted training for new staff on warehouse procedures and safety protocols to enhance team readiness.
- Analyzed discrepancies between physical counts and computer records to maintain inventory accuracy.
- Resolved customer inquiries regarding product availability or delivery status.
Education
Associate of Applied Science -
Southwest Tennessee Community College
Memphis, TN2026-05
Skills
- Customer service
- Communication skills
- Conflict resolution
- Time management
- Attention to detail
- Problem solving
- Team collaboration
- Safety compliance
- Defensive driving
- Adaptability
- Multitasking
- Customer support
Timeline
Shuttle Driver
Unifi Service
2025.09 - Current
Shuttle Bus Driver
Graceland Enterprise
2024.07 - 2025.09
EVS Housekeeping
Methodist University Hospital
2024.02 - 2024.05
Inbound Customer Service Representative
Adecco
2023.05 - 2024.05
Flatbed Truck Driver
Quikrete Companies
2022.08 - 2023.05
Warehouse Forklift Operator
DHL Supply Chain
2021.08 - 2022.08
City Bus Driver
MATA
2019.09 - 2021.08
Warehouse Team Leader
DHL Supply Chain
2016.06 - 2019.07
Associate of Applied Science -
Southwest Tennessee Community College