Jalissa Moss
Warrenton,GA
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
13
13
years of professional experience
Work History
Home Baker
Home Based- Self Employed
Warrenton , GA
04.2013 - Current
- Prepared doughs, batters, icings, fillings and toppings according to established recipes.
- Developed recipes for custom cakes, cupcakes, muffins, and other baked goods.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Wrapped items in plastic in preparation for display and to sell to customers.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Created new recipes using available ingredients and for special occasions.
- Pop up events and farmer's markets
General Operator
GA Pacific
Warrenton, GA
01.2021 - 01.2023
- Performed calibration on machines when needed.
- Produced quality products by palletizing, packaging and assembling finished items.
- Operated production equipment to manufacture parts according to specifications.
- Learned and followed safety and emergency procedures.
- Assisted in training new operators on proper use of equipment and safety procedures.
- Oversaw lumber yard cleanliness and maintenance and organized stacks of wood within correct spots.
Call Center Representative
Augusta Sportswear
Augusta, GA
06.2019 - 12.2020
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Maintained records of customer interactions, transactions, comments and complaints.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Call Center Representative
Arise
Thomson, Georgia
01.2018 - 06.2019
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Attended regular training sessions on updates and changes within the industry or organization.
- Surpassed sales goals through implementation of successful marketing strategies.
- Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Operator
AGY Fiberglass
Aiken, South Carolina
01.2017 - 01.2018
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Learned and followed safety and emergency procedures.
- Inspected finished products to verify conformity to quality standards.
- Set up and operated production machinery according to specific standards and protocols of company.
- Maintained production and quality documentation.
- Managed multiple tasks simultaneously while maintaining attention to detail.
Packer
Nutritional Resources
Grovetown, Georgia
03.2015 - 12.2016
- Marked and labeled containers with accurate shipping information to prevent delays.
- Verified labels for appropriate order numbers and item specifications.
- Examined and inspected containers, materials or products to meet quality specifications.
- Followed detailed packing instructions to meet specific customer requirements.
- Provided assistance in the assembly line when needed.
- Ensured work area was clean and organized, adhering to safety regulations.
- Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.
Cake Decorator and Assistant Deli Manager
Food Lion
Grovetown, Georgia
04.2014 - 12.2016
- Monitored inventory levels of baking supplies and alerted management when restocking was necessary.
- Applied creative techniques to design beautiful, memorable cakes.
- Mixed colors and flavors of frosting to create desired aesthetic effects on cakes.
- Maintained records such as inventory levels or sales figures.
- Greeted customers in a friendly and professional manner.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Stocked shelves with fresh items daily.
- Trained new employees on proper handling of food, safety protocols, and customer service techniques.
- Supervised deli staff, ensuring proper customer service and food safety practices were followed.
- Assisted with ordering supplies, maintaining records of deliveries and tracking invoices for payment purposes.
Heat Set Operator
Shaw Industries
Thomson, Georgia
04.2012 - 04.2014
- Quality Control
- Implemented corrective action plans quickly whenever errors occurred during operations.
- Repaired and replaced worn and defective parts or components using hand and power tools.
- Packing out pallets
- Documented production data in daily logs and discussed levels with supervisor to optimize approaches.
- Followed detailed instructions from supervisors regarding specific jobs or tasks assigned.
Education
GED -
Augusta Technical College
Thomson, GA03-2013
Skills
- Operator
- Housekeeping
- Assistant Manager
- Customer Service
- Cake Decorating
- Typing
- Problem-solving
Timeline
General Operator
GA Pacific
01.2021 - 01.2023
Call Center Representative
Augusta Sportswear
06.2019 - 12.2020
Call Center Representative
Arise
01.2018 - 06.2019
Operator
AGY Fiberglass
01.2017 - 01.2018
Packer
Nutritional Resources
03.2015 - 12.2016
Cake Decorator and Assistant Deli Manager
Food Lion
04.2014 - 12.2016
Home Baker
Home Based- Self Employed
04.2013 - Current
Heat Set Operator
Shaw Industries
04.2012 - 04.2014
GED -
Augusta Technical College