Jalissa Southerland
Raleigh,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Unblinded Study Coordinator/Administrative Assistant
North Carolina Clinical Research
Raleigh, NC
06.2021 - Current
- Assisted in the development and implementation of research protocols.
- Conducted recruitment activities, including outreach to potential study participants and scheduling appointments.
- Developed and maintained databases for tracking subject information and data collection.
- Performed quality control checks on all data entered into the database system.
- Monitored clinical trial progress by attending team meetings, coordinating site visits, and reviewing source documentation for accuracy.
- Maintained timely communication with sponsors regarding project updates and issues that arose during the course of the study.
- Collected, processed and delivered specimens from trial participants.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Inspected equipment to ensure proper working order prior to use on patients.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Medical Assistant
Wake Med Primary Care
Raleigh, NC
04.2019 - 06.2021
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Organized patient charts before each day's clinic sessions began.
- Collected samples from patients for laboratory testing purposes.
- Performed venipuncture and other blood collection procedures according to established standards.
- Maintained a clean, safe, and organized work environment.
- Processed samples accurately and efficiently.
- Performed COVID-19 testing on individuals who met the criteria for testing according to CDC guidelines.
- Collected swab samples from patients for laboratory analysis of COVID-19 status.
Medical Assistant
Allergy Partners of the Triangle
Raleigh, NC
01.2017 - 04.2019
- Preparing patient exams rooms
- Prepping skin testing
- Applying skin test and patch testing for patients
- Triaging patients for medical history and vital signs
- Administering biologics medications and Immunotherapy
- Prior Authorizations for medications to get approve.
- Assisted physicians in diagnosing and treating allergies, asthma and other pulmonary diseases.
- Provided patient education on the effects of allergies and how to avoid triggers.
- Managed inventory of supplies needed for allergy testing procedures.
Medical Assistant/Front Desk Receptionist
Fast Med Urgent Care
Raleigh, NC
01.2016 - 05.2018
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
- Interview patients to obtain medical information and measure their vital signs, weight, and height
- Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.
- Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures
- Operate x-ray, electrocardiogram (EKG), or other equipment to administer routine diagnostic tests.
- Verifying insurance, check in and out process, paperwork processing.
Medical Assistant Intern
Granville Family Medicine
Henderson, NC
01.2014 - 03.2014
- Obtain vital signs and record data in Draw blood samples for testing
- Sterilize instruments after use
- Perform hearing and optical tests
- Obtain urine specimens and prepare for testing
- Completing 180 hours for internship.
Education
Certified Nurse Aide 1 - Nursing
Wake Technical Community College
Raleigh, NC01.2024
Certificate - Medical Insurance Coding
Miller Motte College
Cary, NC06.2015
Associate of Applied Science - Medical Assisting
Miller-Motte College
Raleigh, NC04.2014
Skills
- Laboratory Results Management
- Research Experience
- Documentation Requirements
- Specimen Handling
- Medication Dispensing
- Phlebotomy
- Scheduling Proficiency
- Database Organization
- Quality Assurance
Certification
- HIPPA trained
- CPR/AED certified
- Registered Medical Assistant through American Medical Technologist
- Diploma in Medical Billing and Coding- Miller Motte College
- GCP Certified
Timeline
Unblinded Study Coordinator/Administrative Assistant
North Carolina Clinical Research
06.2021 - Current
Medical Assistant
Wake Med Primary Care
04.2019 - 06.2021
Medical Assistant
Allergy Partners of the Triangle
01.2017 - 04.2019
Medical Assistant/Front Desk Receptionist
Fast Med Urgent Care
01.2016 - 05.2018
Medical Assistant Intern
Granville Family Medicine
01.2014 - 03.2014
Certified Nurse Aide 1 - Nursing
Wake Technical Community College
Certificate - Medical Insurance Coding
Miller Motte College
Associate of Applied Science - Medical Assisting
Miller-Motte College