Jalissa Tello
Los Angeles,CA
Summary
Accomplished External Relations Manager with extensive experience in leadership development, program management, and stakeholder engagement. Demonstrated success in driving program outcomes through strategic planning, and effective team leadership. Strong background in technical project management, operations, and marketing, with a proven ability to enhance brand visibility and cultivate key partnerships. Committed to fostering inclusive environments and advancing diversity, equity, and inclusion. Seeking to leverage expertise in a leadership role to empower professionals and expand the impact of organizational initiatives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
External Relations Manager
Middle Tree Inc
07.2022 - Current
- Spearheaded marketing and leadership initiatives to enhance brand visibility and engagement throughout community.
- Developed and maintained strong relationships with key stakeholders, driving collaborative program development and execution.
- Conducted comprehensive market research to identify opportunities for new program initiatives and partnerships.
- Managed Salesforce and HubSpot CRM systems to optimize client and stakeholder communications.
- Led presentations and workshops on leadership development, securing new business deals and expanding program reach.
- Collaborated with cross-functional teams to design and implement effective strategies for program delivery and participant engagement.
Founder - Operations Manager
O's Deli
03.2023 - 07.2024
- Directed day-to-day operations, achieving business plan and profitability goals while enhancing team performance and service quality.
- Recruited, hired, and trained staff, focusing on customer service excellence and operational efficiency.
- Managed quality control, customer service, and logistics to ensure seamless operations.
- Planned and executed marketing campaigns, leveraging data analysis to optimize outcomes.
- Oversaw budget management, tracking expenses, and maintaining open communication with key stakeholders.
Robert Half
Technical Operations and Development
11.2019 - 12.2022
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Developed and executed strategic plans for technical infrastructure upgrades, resulting in enhanced operational efficiency.
- Oversaw daily operational activities within the technical department, including resource allocation, workload distribution, and priority setting.
- Successfully managed multiple high-priority projects concurrently while maintaining strict deadlines and budgets.
- Mentored junior staff members, fostering a culture of continuous learning and professional development.
- Implemented robust security measures to safeguard sensitive data, minimizing potential risks and vulnerabilities.
- Liaised with clients to address their concerns and ensure their satisfaction with the technical operations team''s performance.
Marketing Strategist
MCM Wealth
06.2017 - 07.2019
- Conducted thorough market research to identify new business opportunities and areas for growth.
- Designed visually engaging promotional materials that boosted overall campaign effectiveness.
- Increased lead generation with the implementation of targeted content marketing strategies.
- Optimized website engagement by conducting usability testing and incorporating user feedback into design updates.
- Collaborated with cross-functional teams to create consistent messaging across all marketing channels for stronger brand identity.
- Analyzed performance metrics regularly, refining strategies based on insights gained from data analysis.
Education
Bachelor of Science - Business Administration
Sonoma State University
Rohnert Park06.2017
Skills
- Program Design & Development
- Leadership Development
- Stakeholder Engagement & Relationship Management
- CRM Proficiency (Salesforce & HubSpot)
- Curriculum Design & Implementation
- Strategic Planning & Execution
- Marketing & Brand Development
- Data Analysis & Reporting
- Project Management
- Multilingual: English, Spanish (Native/Bilingual)
- Diversity, Equity, and Inclusion Advocacy
- Public Speaking & Presentation Skills
- Event Planning & Coordination
- Team Leadership & Supervision
Certification
AWS Cloud Architect
Google Cloud Practitioner
Google PMP Certification
Languages
Spanish
Native or Bilingual
Timeline
Founder - Operations Manager
O's Deli
03.2023 - 07.2024
External Relations Manager
Middle Tree Inc
07.2022 - Current
Robert Half
Technical Operations and Development
11.2019 - 12.2022
Marketing Strategist
MCM Wealth
06.2017 - 07.2019
Bachelor of Science - Business Administration
Sonoma State University
Similar Profiles
Mason HendersonMason Henderson
Regional Director Middle at Middle Tree Education CenterRegional Director Middle at Middle Tree Education Center
RAQUEL ARENASRAQUEL ARENAS
After-School Tutor at Middle TreeAfter-School Tutor at Middle Tree
Liliana SayavedraLiliana Sayavedra
Site Lead at Middle Tree AcademySite Lead at Middle Tree Academy
Omar Valdez- AlvaradoOmar Valdez- Alvarado
Emergency Medical Technician at Premier AmbulanceEmergency Medical Technician at Premier Ambulance
Melissa De La TorreMelissa De La Torre
Healthcare Security Officer at Blackstone Consulting IncHealthcare Security Officer at Blackstone Consulting Inc