Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jalissa Thomas

Dallas,TX

Summary

Dedicated & detail-oriented professional seeking a challenge in customer service & dispatching. I bring a holistic approach to enhance & cultivate a dynamic perspective & contribute positively to my work ethic & overall productivity. Over five years of experience in managing communication channels, resolving issues, and ensuring operations

Overview

12
12
years of professional experience

Work History

CSR

Glovers Trucking, LLC
10.2021 - Current
  • Spearheaded the resolution of customer inquiries & concerns.
  • Achieved customer satisfaction ratings exceeding 90%.
  • Coordinated with multiple teams to improve communication processes.
  • Implemented structured training sessions to elevate service quality and team proficiency.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
  • Collaborated with management to develop strategies for enhancing overall customer experience.
  • Handled complex billing issues, ensuring accurate invoicing and prompt resolution.

Dispatcher

Big Ape Trucking, LLC
09.2015 - 01.2017


  • Ensured compliance with local, state, and federal regulations related to emergency communications.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Improved communication between dispatchers and drivers through the implementation of advanced GPS tracking technology and mobile applications.
  • Coordinated daily logistics operations, optimizing routes for cost-effective and efficient deliveries.
  • Managed high-volume transportation requests, ensuring timely and accurate delivery of goods to clients.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining open communication channels with clients.
  • Collaborated with warehouse teams to maintain proper inventory levels and minimize shipping delays.
  • Oversaw the maintenance of fleet vehicles, scheduling regular inspections, servicing, and repairs as needed for optimal performance.
  • Managed driver schedules effectively to ensure adequate staffing levels during peak hours or emergencies.

Armed Security

G4S Secure Solutions
06.2014 - 07.2015
  • Perform security patrols of designated areas
  • Investigate & prepare reports on accidents, incidents, and suspicious activities.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Underwent and maintained firearms certification in compliance with state laws and organizational standards.
  • Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
  • Demonstrated sound judgment under pressure when making critical decisions regarding site safety and threat mitigation measures.
  • Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
  • Enhanced security by conducting thorough patrols and monitoring CCTV systems for suspicious activity.

Site Supervisor

Universal Protection
01.2013 - 05.2014


  • Trained new team members on site policies and procedures.
  • Worked with personnel and managers to meet strict timelines.
  • Oversaw personnel safety and efforts at work site.
  • Prepared and submitted reports to keep management informed of security activities and developments.
  • Supervised and evaluated security staff performance to determine compliance with safety regulations.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
  • Provided ongoing training for staff members on key aspects of physical security principles, such as access control systems or situational awareness techniques during routine operations.
  • Evaluated security personnel performance regularly through unannounced drills or simulated emergency scenarios that helped identify areas for improvement and additional training needs.
  • Participated in the hiring process for new security personnel, conducting interviews and evaluating candidate qualifications to build an effective team.

Education

GED -

College of Southern Nevada
Las Vegas, NV

Skills

  • Excellent communication skills
  • Proficient in Microsoft software; word, power point, excel
  • Strong Organizational skills & multitasking skills
  • Typing 65 wpm & data entry
  • Proficient use of dispatching software & CMB systems
  • Call center experience
  • Customer focus
  • CRM software
  • Active listening
  • Critical thinking
  • Complaint handling
  • Customer service
  • Customer relations
  • Data entry
  • Call management
  • Administrative support
  • Staff training
  • POS systems expert

    • Delivery scheduling

  • Route management
  • Freight management Know-how
  • Transportation
  • Conflict resolution
  • Route planning expertise
  • Logistics software
  • Logistical operations
  • Call center environments
  • Employee management
  • Telephone etiquette
  • Trucking dispatching
  • Work order entry
  • Oral and written communications
  • Logistics management

Timeline

CSR

Glovers Trucking, LLC
10.2021 - Current

Dispatcher

Big Ape Trucking, LLC
09.2015 - 01.2017

Armed Security

G4S Secure Solutions
06.2014 - 07.2015

Site Supervisor

Universal Protection
01.2013 - 05.2014

GED -

College of Southern Nevada

Similar Profiles

CREATE PROFILE
Jalissa Thomas