Jaliyah Buck
Lusby,MD
Summary
Dynamic Shift Leader at Walgreens Pharmacy with proven expertise in cash handling and complaint resolution. Recognized for enhancing customer satisfaction through effective communication and team collaboration. Successfully trained staff, ensuring adherence to operational standards while promoting a positive workplace culture. Committed to maintaining accuracy and efficiency in all financial transactions.
Overview
3
3
years of professional experience
Work History
Shift Leader
Walgreens Pharmacy
01.2024 - Current
- Oversee cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Serve as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Opening and closing the store.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Front Line
Roy Rogers
06.2023 - 04.2024
- Collaborated with team members to ensure smooth daily operations and customer satisfaction.
- Trained new staff on company policies, procedures, and customer interaction standards.
- Promoted a positive atmosphere to boost customer loyalty by consistently providing friendly assistance.
- Processed transactions accurately and quickly using POS systems while adhering to cash handling protocols.
- Managed inventory levels efficiently to prevent stockouts, ensuring the availability of necessary items for customers.
Education
High School Diploma -
Patuxent High School
Lusby, MDSkills
- Cash handling
- Flexible schedule
- Strong verbal and written communication
- Team collaboration and leadership
- Complaint resolution
- Time management
Timeline
Shift Leader
Walgreens Pharmacy
01.2024 - Current
Front Line
Roy Rogers
06.2023 - 04.2024
High School Diploma -
Patuxent High School