Summary
Overview
Work History
Education
Skills
Timeline
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Jaliyah Cozart

Durham,NC

Summary

Dynamic and dependable professional with extensive experience at Wendy's, excelling in cash handling and customer service. Proven ability to resolve complaints and enhance customer satisfaction through personalized service. Skilled in transaction processing and inventory restocking, consistently ensuring operational efficiency and a welcoming environment for all patrons.

Overview

5
5
years of professional experience

Work History

Cashier

Wendy's
Raleigh, NC
03.2022 - Current
  • Performed other duties as assigned by management.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Worked closely with front-end staff to assist customers.
  • Checked personal identifications during alcohol and tobacco sales.
  • Greeted customers promptly and responded to questions.
  • Offered customers carry-out service at completion of transaction.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Stocked shelves with merchandise when needed.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Scanned items and checked pricing on cash register for accuracy.
  • Resolved customer complaints professionally in accordance with company policy.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Housekeeper

Fairmont Inn
Greenville, NC
01.2020 - 02.2022
  • Sorted and counted linens and organized in storage areas.
  • Communicated with maintenance team on damages to repair.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Adhered to daily cleaning schedules and updated as needed based on demand.
  • Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Communicated with customers about requests for additional supplies or cleaning services.
  • Maintained and organized cleaning supplies stock.
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Inspected guest rooms after cleaning to ensure they were presentable.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Inspected furniture for damage or stains in between guest stays.
  • Disinfected telephones, light switches and other frequently touched objects.
  • Waxed and polished wood furnishings to restore faded appearance.
  • Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
  • Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.

Education

High School Diploma -

Jordan High School
Durham, NC
06-2020

Skills

  • Point-of-sale operation
  • Cash handling
  • Customer service
  • Price verification
  • Inventory restocking
  • Transaction processing
  • Complaint resolution
  • Problem solving
  • Dependability and reliability
  • Time management
  • Staff training
  • Hardworking

Timeline

Cashier

Wendy's
03.2022 - Current

Housekeeper

Fairmont Inn
01.2020 - 02.2022

High School Diploma -

Jordan High School

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Jaliyah Cozart