Jaliyah Gordon
Tampa
Summary
Customer-oriented and self-motivated Customer Service Representative with over two years of experience in providing outstanding customer service. Skilled in building rapport and developing strong customer relationships through effective communication. Proficient in data entry and maintaining product and service knowledge to provide helpful suggestions and recommendations. Possesses excellent organizational skills and adaptability to handle complaints and inquiries in a courteous and efficient manner.
Overview
5
5
years of professional experience
Work History
Spectrum retention agent
Spectrum
08.2024 - 08.2025
- Helped retain spectrum customers.
- Great at problem-solving and handling disgruntled customers.
- Build and maintain strong relationships with customers, addressing concerns and ensuring their satisfaction.
- Focused on enhancing the overall customer experience to build long-term relationships.
- Collaborated with sales teams to identify upsell opportunities, increasing revenue.
Customer Service Representative
Maximus
09.2022 - 06.2024
- Handled high-volume calls, maintaining composure and professionalism under pressure.
- Working with individuals facing developmental challenges, mental health disorders, and complex medical needs.
- Organizational Skills
- Providing information, resolving issues, and guiding callers through applications and processes.
- Adaptability and Flexibility
- Providing specialized assessments and support to help individuals access necessary care and services.
- Complaint resolution
Customer Service Representative
Wawa
05.2020 - 09.2022
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Developed strong customer relationships and loyalty through effective communication.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.
- Remained open to feedback from supervisor and peers to build and improve skills set.
Education
High School Diploma -
Armwood High School
Tampa, FL01.2022
Skills
- Data Entry
- Product and service knowledge
- Self Motivation
- Building rapport
Timeline
Spectrum retention agent
Spectrum
08.2024 - 08.2025
Customer Service Representative
Maximus
09.2022 - 06.2024
Customer Service Representative
Wawa
05.2020 - 09.2022
High School Diploma -
Armwood High School
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