Jaliyah Jones
New Orleans,LA
Summary
- Dynamic professional with extensive experience in customer service and remote support, notably at Amazon Robotics. Proven ability to resolve complex issues efficiently, enhancing client satisfaction. Strong problem-solving and communication skills, complemented by a track record of implementing process improvements that significantly reduce downtime. Committed to fostering relationships and driving operational excellence.
Overview
5
5
years of professional experience
Work History
Agent Services Representative
Gaynes Labs
01.2025 - 05.2025
- Assisted agents with inquiries, providing timely and accurate information on services and procedures.
- Coordinated onboarding processes for new agents, ensuring compliance with company policies and standards.
- Managed communication between agents and internal teams, enhancing collaboration and efficiency.
- Resolved agent issues promptly, utilizing problem-solving skills to maintain high satisfaction levels.
Remote Support
Walmart.com
03.2024 - 01.2025
- Provided remote support to customers experiencing hardware issues, guiding them through diagnostic procedures and repairs.
- Provided remote support to global clients, adapting communication styles to suit various cultural preferences.
- Provided remote support for users in various locations, ensuring efficient resolution of issues despite geographical challenges.
- Assisted in the development of a new remote support tool that reduced average call duration significantly.
Project Assistant - Remote
Cambly
04.2024 - 09.2024
- Conducted research to gather data for project reports and presentations, ensuring accuracy.
- Managed task assignments using project management tools, improving workflow efficiency.
REMOTE SUPPORT
Amazon Robotics
06.2023 - 09.2023
- Provided remote support for clients experiencing hardware issues, minimizing disruptions to their operations.
- Provided exceptional remote support to clients during off-site implementations, ensuring minimal downtime during critical transitions.
- Streamlined communication between field technicians and remote support teams through detailed documentation of work performed and challenges encountered.
- Provided remote support to users in various locations, resolving issues efficiently without the need for onsite visits.
Assistant Manager
Working Solutions
03.2021 - 10.2022
- Assisted in daily operations, ensuring adherence to company policies and standards.
- Coordinated staff schedules to optimize resource allocation and improve workflow efficiency.
- Developed training materials for new employees, enhancing onboarding processes and knowledge retention.
- Monitored inventory levels, implementing controls to reduce waste and maintain stock accuracy.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
Project Assistant - Remote
Ttec
06.2021 - 08.2022
- Assisted project managers in coordinating timelines and deliverables for multiple projects.
- Facilitated communication between cross-functional teams to ensure alignment on project goals.
- Maintained comprehensive project documentation, tracking updates and changes efficiently.
- Supported scheduling of meetings and prepared agendas to enhance team collaboration.
Sales Representative
Walgreens
05.2021 - 01.2022
- Engaged customers by providing product knowledge and recommendations, enhancing overall shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
- Assisted in maintaining inventory levels through stock management and restocking of merchandise on sales floor.
- Collaborated with team members to optimize store layout for increased product visibility and customer flow.
Agent
Verizon Wireless
07.2021 - 12.2021
- Assisted customers with product inquiries and service issues to improve satisfaction levels.
- Executed daily sales transactions accurately while maintaining compliance with company policies.
- Adapted to new technologies and systems quickly to enhance customer service efficiency.
- Collaborated with team members to streamline processes and improve overall performance.
Manager
Walmart
02.2023 - 2024
- Managed team operations to ensure timely project completion and quality standards.
- Implemented process improvements to enhance workflow efficiency and reduce errors.
- Coordinated cross-functional communication to align project goals with organizational objectives.
- Trained and mentored junior staff on best practices and operational procedures.
CEO
COSMETICLUVA
01.2020 - 2025
- Directed strategic planning initiatives to enhance brand visibility and market reach.
- Oversaw financial management, ensuring sustainable growth and profitability of operations.
- Cultivated relationships with key stakeholders to drive partnerships and business development opportunities.
- Implemented innovative marketing strategies that increased customer engagement and retention rates.
Education
Baker High School
Baker, LASkills
- Strong negotiation skills
- Call center experience
- Complaint handling
- Data entry
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Critical thinking
- Shipping and receiving
- Team collaboration
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Money handling
- Decision-making
Languages
English
Full Professional
Timeline
Agent Services Representative
Gaynes Labs
01.2025 - 05.2025
Project Assistant - Remote
Cambly
04.2024 - 09.2024
Remote Support
Walmart.com
03.2024 - 01.2025
REMOTE SUPPORT
Amazon Robotics
06.2023 - 09.2023
Manager
Walmart
02.2023 - 2024
Agent
Verizon Wireless
07.2021 - 12.2021
Project Assistant - Remote
Ttec
06.2021 - 08.2022
Sales Representative
Walgreens
05.2021 - 01.2022
Assistant Manager
Working Solutions
03.2021 - 10.2022
CEO
COSMETICLUVA
01.2020 - 2025
Baker High School
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