Jaliyah Malone
Memphis
Summary
Professional with strong background in applied behavior analysis and customer service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Registered Behavior Technician
Infinite Changes ABA
05.2025 - 09.2025
- Assisted in implementing individualized behavior intervention plans for clients.
- Supported data collection efforts for assessments and program evaluations by recording clients behaviors to track progress.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Engaged clients through interactive activities to promote skill development and socialization.
Registered Behavior Technician
Discovery ABA
11.2024 - 08.2025
- Observed and recorded client behaviors to track progress and inform treatment adjustments.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
- Learned specialized behavior approaches to implement behavioral strategies.
Registered Behavior Technician
Autism Centers of Tennessee
03.2024 - 08.2024
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Empowered clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms.
Registered Behavior Technician
Yaya's Place of Autism
10.2022 - 07.2023
- Maintained accurate documentation of client interactions and therapy sessions.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Supported clients'' academic success through implementation of evidence-based teaching strategies aligned with their individual learning needs.
Police Radio Dispatcher
Memphis Police Department
03.2021 - 04.2022
- Monitored multiple radio channels, ensuring clear communication and rapid response times.
- Managed high-stress situations with composure, prioritizing urgent incidents effectively.
- Utilized CAD software to track units and manage real-time updates during emergencies while maintaining accurate logs of communications.
- Delivered exceptional customer service to citizens in need of assistance, demonstrating empathy and understanding while gathering vital information for responding officers.
Technical Specialist
Apple
10.2019 - 10.2020
- Analyzed technical issues, providing timely solutions to enhance system performance.
- Completed troubleshooting and diagnostics on company resources.
- Resolved customer inquiries and concerns with empahty through effective communication and problem-solving techniques.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
High School Diploma -
Houston High School
Germantown05-2016
Skills
- Applied behavior analysis
- Critical thinking
- Data entry
- Problem resolution
- Microsoft Excel
- Team development
Timeline
Registered Behavior Technician
Infinite Changes ABA
05.2025 - 09.2025
Registered Behavior Technician
Discovery ABA
11.2024 - 08.2025
Registered Behavior Technician
Autism Centers of Tennessee
03.2024 - 08.2024
Registered Behavior Technician
Yaya's Place of Autism
10.2022 - 07.2023
Police Radio Dispatcher
Memphis Police Department
03.2021 - 04.2022
Technical Specialist
Apple
10.2019 - 10.2020
High School Diploma -
Houston High School