Summary
Overview
Work History
Education
Skills
Timeline
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Ja'Liyah Turner

Administrative Aide
Rosenberg,TX

Summary

I have excellent customer service and interpersonal skills. I am an energetic and motivating leader with proven ability to provide effective customer service. Self-starter and strong independent worker, that is highly adaptable to changing circumstances. Excel at analyzing products and procedures to generate new ideas to improve efficiency and production quality.

Overview

2
2
years of professional experience

Work History

Police Administrative Aide

Houston Police Department Headquarters
Houston, TX
05.2020 - 08.2021
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Observed strict confidentiality guidelines to properly secure information and data.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Divisional Payroll Coordinator reconciles divisional "Red Book" with time entry systems log in and reconcile daily attendance.
  • Enter approved overtime forms into Kronos
  • Track, process, scan and route correspondence and information through chain of command as well within the division.
  • Process photo identification cards for cadet classes, active employees, temporary and contract staff.

Customer Service Associate

Macys Department Store
Sugar Land, TX
11.2019 - 05.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Executes excellent sales floor merchandising and selling.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Education

High School Diploma -

Lawrence E Elkins High School
Missouri City, TX
05.2022

Skills

  • Administrative Support
  • Resource Coordination and Allocation
  • Ease with Computers and Technology
  • Research and Analytical Skills
  • Employee Timesheet Processing
  • Clerical Support
  • Document and File Management
  • Confidentiality and Data Protection
  • Strong Organizational Skills
  • Spreadsheet Tracking
  • Payroll Administration
  • Supply Inventory Control

Timeline

Police Administrative Aide

Houston Police Department Headquarters
05.2020 - 08.2021

Customer Service Associate

Macys Department Store
11.2019 - 05.2020

High School Diploma -

Lawrence E Elkins High School

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Ja'Liyah TurnerAdministrative Aide