Ja'Liyah Turner
Administrative Aide
Rosenberg,TX
Summary
I have excellent customer service and interpersonal skills. I am an energetic and motivating leader with proven ability to provide effective customer service. Self-starter and strong independent worker, that is highly adaptable to changing circumstances. Excel at analyzing products and procedures to generate new ideas to improve efficiency and production quality.
Overview
2
2
years of professional experience
Work History
Police Administrative Aide
Houston Police Department Headquarters
Houston, TX
05.2020 - 08.2021
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Observed strict confidentiality guidelines to properly secure information and data.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Divisional Payroll Coordinator reconciles divisional "Red Book" with time entry systems log in and reconcile daily attendance.
- Enter approved overtime forms into Kronos
- Track, process, scan and route correspondence and information through chain of command as well within the division.
- Process photo identification cards for cadet classes, active employees, temporary and contract staff.
Customer Service Associate
Macys Department Store
Sugar Land, TX
11.2019 - 05.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Executes excellent sales floor merchandising and selling.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Education
High School Diploma -
Lawrence E Elkins High School
Missouri City, TX05.2022
Skills
- Administrative Support
- Resource Coordination and Allocation
- Ease with Computers and Technology
- Research and Analytical Skills
- Employee Timesheet Processing
- Clerical Support
- Document and File Management
- Confidentiality and Data Protection
- Strong Organizational Skills
- Spreadsheet Tracking
- Payroll Administration
- Supply Inventory Control
Timeline
Police Administrative Aide
Houston Police Department Headquarters
05.2020 - 08.2021
Customer Service Associate
Macys Department Store
11.2019 - 05.2020
High School Diploma -
Lawrence E Elkins High School
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