JaLiyah Turner

• Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
• Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
• Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
• Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.

• Assisting role of the Manager

• Schedule appointments for clients

• Cover the lobby of the bank

• Assisting customer with checking in BOA kiosk

• Shadowing Bankers

Making outbound calls to get people to Vote and register to Vote

• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

• Managed filing system entered data and completed other clerical tasks.

• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

• Observed strict confidentiality guidelines to properly secure information and data.

• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

• Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.

• Divisional Payroll Coordinator reconciles divisional "Red Book" with time entry systems log in and reconcile daily attendance.

• Enter approved overtime forms into Kronos

• Track, process, scan and route correspondence and information through chain of command as well within the division.

• Process photo identification cards for cadet classes, active employees, temporary and contract staff.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Informed customers about special promotions and provided detailed information for various products.

• Developed and actualized customer service initiatives to decrease wait times.

• Executes excellent sales floor merchandising and selling.

• Demonstrated items to customers and created customer awareness, interest, and sales.

• Improved operational efficiencies while managing customers’requests, store inventory, transactions, new purchase orders and pricing needs.

• Answered customer telephone calls promptly to avoid on-hold wait times.

• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.