Jaliyah Verge
Murfreesboro,TN
Summary
Highly efficient Administrative Professional offering 4+ years of experience, including administrative support, project coordination, customer service and team leadership. Comfortable working with senior management to effectively define and achieve strategic operational and administrative objectives. Streamlines administrative processes, analyzes complex issues and develops solutions. Cultivates positive work culture focused on teamwork and idea-sharing while driving goal achievement.
Overview
5
5
years of professional experience
Work History
Administrative Specialist
Feltz Therapy Services
Smyrna, TN
12.2021 - 02.2023
- Provided administrative support to department staff, including scheduling appointments and organizing meetings.
- Monitored inventory levels of office supplies and ordered replenishments when necessary.
- Greeted visitors to the office, answered phone calls, and directed inquiries appropriately.
- Worked with finance department to file receipts and reimbursements.
- Maintained office supplies by checking inventory and ordering items.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Developed successful filing system to increase ability to retain and recover documents, reports and records.
Sales Lead Keyholder
Chico's FAS
Franklin, TN
06.2021 - 12.2021
- Greeted customers and provided assistance with product selection.
- Provided customer service to ensure satisfaction with purchases.
- Assisted in training new sales associates on store policies, procedures, and standards of operations.
- Performed opening and closing duties including counting cash drawers and preparing bank deposits.
- Maintained a neat, organized, and clean work area throughout the shift.
- Processed payments using various methods such as credit cards or cash transactions.
- Monitored daily activities of employees including register transactions and stocking shelves.
- Supervised bank deposits and security procedures to support store opening and closing.
Sales Associate
Kohl's
Murfreesboro, TN
05.2019 - 07.2021
- Greeted customers and provided exceptional customer service.
- Processed transactions using a point-of-sale system.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Built and maintained relationships with peers and upper management to drive team success.
Cashier
Zaxby's Chicken Fingers & Buffalo Wings
Murfreesboro, TN
05.2018 - 05.2019
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Trained new team members in cash register operation, stock procedures and customer services.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Checked quality of ingredients before use in order to ensure freshness.
- Monitored stock levels of food items and ordered more when necessary.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
Education
Completion Certificate - Medical Billing & Coding
Tennessee Professional Training Institute
Murfreesboro, TN10.2023
High School Diploma -
Siegel High School
Murfreesboro, TN05.2020
Some College (No Degree) - Speech-Language Pathology
Middle Tennessee State University
Murfreesboro, TNSkills
- Proficient in Microsoft
- Scheduling
- Customer Relations
- Patient Flow Management
- Payroll and Benefits Administration
- Verifying Insurance
- Multi-Line Phone Systems
- Patient Registration
- Checking in Patients
- Data Entry
- File Management
- Bookkeeping
- Organization Skills
- Verbal and Written Communication
- Spreadsheet Tracking
- Greeting and Seating Clients
- Customer Service Management
- Cash Handling
- Team Member Development
Timeline
Administrative Specialist
Feltz Therapy Services
12.2021 - 02.2023
Sales Lead Keyholder
Chico's FAS
06.2021 - 12.2021
Sales Associate
Kohl's
05.2019 - 07.2021
Cashier
Zaxby's Chicken Fingers & Buffalo Wings
05.2018 - 05.2019
Completion Certificate - Medical Billing & Coding
Tennessee Professional Training Institute
High School Diploma -
Siegel High School
Some College (No Degree) - Speech-Language Pathology
Middle Tennessee State University