Jaliylah S. Muhammad
Torrance,CA
Summary
Experienced Customer Service and Inside Sales Professional with over 17 years of expertise in delivering excellent customer support, managing vendor inventory, and coordinating supply chain logistics within the aerospace and technology sectors. Recognized for strong problem-solving abilities, data-driven inventory management, and a focus on client satisfaction. Proficient in CRM systems, Microsoft Office Suite, and ERP tools. Adept at cross-functional collaboration and process improvement.
Overview
12
12
years of professional experience
Work History
ADS Operational Quality Rep – Vendor Management inventory
Trelleborg Sealing Solutions Inc.
El Segundo, USA
03.2018 - Current
- Manage inventory planning and VMI for aerospace clients, ensuring optimal stock levels and quality. Coordinate with supply chain and production teams, conduct audits, and analyze demand to support inventory control. Additional tasks include report generation, contract review, billing, and purchase order processing.
Account Specialist (Temp contract)
Aerotek Staffing
Torrance, USA
02.2017 - 10.2017
- Company Overview: Account Manager - Aerospace Co
- Manufacturer and Distributor
- Received and processed customer inquiries for price quotes, purchase orders, order status, and related information via phone, fax, website, or email
- Entered Buyer Quote requests for pricing and availability into a proprietary software system and sent to Purchasing for handling
- Provided quality review (QC) of other Account specialists’ orders by comparing the customer purchase orders and the order as an entered system, and by verifying that the purchase order requirements comply with Co and the manufacturer’s capabilities and requirements
- Processed customer reports of nonconformance as specified in the Quality Management System
- Printed and reviewed applicable reports to ensure that all customer commitments were fulfilled as promised
- Proactively checked Key customer order activity and initiated contact to ensure that customer’s order patterns remained consistent
- Account Manager - Aerospace Co
- Manufacturer and Distributor
Senior Inside Sales Rep / Account Executive
Trojan Professional Services
Los Alamitos, USA
11.2014 - 02.2017
- Company Overview: Dental Software Sales
- Called prospective clients in designated promotion campaigns to qualify leads
- Conducted Web Demonstrations to prospective clients
- Explained type of service or product offered, quoted prices/fees, and solicited and/or sold participation
- Recorded all information, updates/corrections/call results into the contact management/tracking database
- Processed appropriate paperwork, transactions, and or sales using contact management/tracking database, telephone, personal interaction, fax, mail, and email
- Consistently met individual weekly and monthly campaign goals
- Followed up with prospects and clients as directed
- Interacted with other internal departments daily by telephone, voice mail, e-mail, or fax regarding assigned projects/promotions as required, meeting client satisfaction
- Attended and participated in department, inter-department, and vendor partners meetings as needed
- Attended yearly Dental conventions to demonstrate products
- Dental Software Sales
Customer Care Specialist / Account Manager
NextDayFlyers
Rancho Dominguez, USA
05.2013 - 09.2014
- Educated client base about the benefits of our products and services
- Gave ideas and solutions to grow the company based on customer feedback
- Communicated and coordinated production details with other departments to ensure customer satisfaction
- Effectively and efficiently resolved customers’ complaints and concerns by identifying the cause of the problem
- Effectively utilized resources to resolve issues and assist with escalation calls
- Supported new Representatives; also, Cross-trained on Chat and email support
- Selected for a six-month project in Marketing to test the SAP system
Education
A.A. - Business Administration/Management
Strayer University
Philadelphia, PA01.2010
Skills
- Software & Tools Microsoft Word, Excel, Outlook, PowerPoint, CRM, CEM, NEXUS, ASI, AS400, JDE PeopleSoft, LexisNexis, EDI, Odyssey
- - **Core Competencies:** Inventory Management, Customer Service, Sales, Quality Assurance, Vendor Relations, Contract Review, Order Processing, Cross-functional Collaboration
ADDITIONAL EXPERIENCE
- Previous roles include customer service, administrative support, and sales coordination for companies such as Futuredontics, People Share, VWR Scientific International, and AT&T Wireless Services. Demonstrated ability to manage high call volumes, train team members, and contribute to process improvements.
Timeline
ADS Operational Quality Rep – Vendor Management inventory
Trelleborg Sealing Solutions Inc.
03.2018 - Current
Account Specialist (Temp contract)
Aerotek Staffing
02.2017 - 10.2017
Senior Inside Sales Rep / Account Executive
Trojan Professional Services
11.2014 - 02.2017
Customer Care Specialist / Account Manager
NextDayFlyers
05.2013 - 09.2014
A.A. - Business Administration/Management
Strayer University
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