Jallah Muhammad
Fresno,Tx
Summary
Motivated and hardworking individual with hands-on experience as a claims adjuster, carpet cleaner, and UPS driver helper. Seeking opportunities to develop skills in a dynamic work environment while contributing to team success. Strong attention to detail, customer service orientation, and ability to excel in physically demanding roles.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cleaning tech
Wall to Wall Carpet Cleaner
09.2023 - 10.2024
- Provided professional carpet cleaning services to residential and commercial clients, ensuring high-quality results
- Assessed client needs and recommended proper cleaning solutions based on carpet type, stain severity, and client preferences
- Operated and maintained specialized cleaning equipment, including steam cleaners, vacuums, and stain removal tools
- Delivered excellent customer service by explaining the cleaning process, addressing client concerns, and ensuring satisfaction with the completed work
- Maintained accurate records of services provided, client feedback, and equipment usage
- Worked efficiently to meet daily schedules, often exceeding client expectations and receiving positive feedback.
UPS Driver Helper
UPS
08.2024 - 09.2024
- Assisted UPS drivers in the delivery of packages during peak holiday seasons, ensuring timely and accurate deliveries
- Loaded and unloaded packages from delivery trucks, handling items carefully to prevent damage
- Supported the driver in navigating delivery routes, organizing packages, and maintaining an efficient workflow
- Interacted with customers, obtaining signatures and providing courteous service to enhance the customer experience
- Worked in fast-paced, physically demanding environments, often under tight schedules and varying weather conditions
- Key Accomplishments: Assisted in the successful delivery of over 300 packages daily during peak season, contributing to the team's overall efficiency
- Praised by the driver for reliability, quick learning, and strong work ethic, leading to an invitation to return for future seasonal work.
ENVIRONMENTAL RESPONSE ADJUSTER
Global Risk Solutions
07.2023 - 07.2024
- Collaborated with contractors, technicians, and vendors on complex losses
- Examined claims forms and other records to determine insurance coverage
- Investigated and assessed damage to property and reviewed property damage estimates
- Increased overall productivity by managing a large case load while maintaining strict attention to detail and accuracy in documentation
- Managed catastrophe response efforts during natural disasters, ensuring prompt service to affected policyholders and efficient resource allocation within the team
- Analyzed information gathered by investigation store port findings and recommendations
- Reduced backlogs of pending claims using effective time management strategies such as prioritizing tasks based on urgency or complexity levels
- Negotiated fair settlements on behalf of the company for property damage claims while mitigating financial risk exposure.
Insurance Claims Adjuster
Best Claims Solutions
06.2022 - 06.2023
- Assisted policyholders in understanding the complexities of their coverage plans, helping them make informed decisions about their claims
- Successfully managed a high volume of claims, phone calls, and paperwork
- Streamlined claim filing processes by implementing an organized system for tracking and managing paperwork
- Coordinated prompt payments to clients after successful settlement negotiations were reached
- Managed catastrophe situations effectively, addressing urgent claims needs quickly and compassionately
- Reduced claim processing time by efficiently investigating and evaluating insurance claims
- Maintained compliance with state regulations and company policies while handling a high volume of insurance claims
- Examined claims forms and other records to determine insurance coverage
- Answered customer questions regarding deductibles
- Verified insurance claims and determined a fair amount for settlement
- Evaluated insurance policies and analyzed damages to determine coverage
- Prepared summaries of damage, payments, and policy coverage
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Education
Texas All Lines Adjuster License Graduate -
The Adjuster School
Xactimate X1 Fundamentals & Proficiency Training -
Crest LLC
High School Diploma -
Elevated Places
Stafford, Tx06.2022
Skills
- Technical Skills: Proficient in using carpet cleaning equipment, basic understanding of logistics and package handling
- Customer Service: Strong ability to communicate with customers, understand their needs, and deliver satisfactory results
- Time Management: Effectively managed time in fast-paced environments, meeting tight deadlines without compromising quality
- Physical Stamina: Capable of handling physically demanding tasks, including lifting heavy objects and working long hours
- Problem Solving: Adept at identifying issues and implementing solutions, particularly in resolving customer concerns
- Multitasking: Capable of handling multiple tasks at once
- Claims Processing: Proficient in Desk/Virtual Claims Handling
- Data Analysis: Capable of gathering and interpreting data
- Attention to Detail: Adept with the ability to efficiently allocate cognitive resources to achieve thoroughness and accuracy when accomplishing tasks, no matter how small or large
Certification
- Texas All-Lines Adjuster license
- Guidewire
- Xactimate 1 & 2
Softwaresystems
- Microsoft Office
- XactAnalysis
- Xactimate
Timeline
UPS Driver Helper
UPS
08.2024 - 09.2024
Cleaning tech
Wall to Wall Carpet Cleaner
09.2023 - 10.2024
ENVIRONMENTAL RESPONSE ADJUSTER
Global Risk Solutions
07.2023 - 07.2024
Insurance Claims Adjuster
Best Claims Solutions
06.2022 - 06.2023
Texas All Lines Adjuster License Graduate -
The Adjuster School
Xactimate X1 Fundamentals & Proficiency Training -
Crest LLC
High School Diploma -
Elevated Places
- Texas All-Lines Adjuster license
- Guidewire
- Xactimate 1 & 2
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