Jallah Muhammad
Fresno,Tx
Summary
Motivated and hardworking individual with hands-on experience as a claims adjuster, carpet cleaner, and UPS driver helper. Seeking opportunities to develop skills in a dynamic work environment while contributing to team success. Strong attention to detail, customer service orientation, and ability to excel in physically demanding roles.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cleaning tech
Wall to Wall Carpet Cleaner
Fresno, TX
09.2023 - 10.2024
- Provided professional carpet cleaning services to residential and commercial clients, ensuring high-quality results
- Assessed client needs and recommended proper cleaning solutions based on carpet type, stain severity, and client preferences
- Operated and maintained specialized cleaning equipment, including steam cleaners, vacuums, and stain removal tools
- Delivered excellent customer service by explaining the cleaning process, addressing client concerns, and ensuring satisfaction with the completed work
- Maintained accurate records of services provided, client feedback, and equipment usage
- Worked efficiently to meet daily schedules, often exceeding client expectations and receiving positive feedback.
UPS Driver Helper
UPS
Stafford, TX
08.2024 - 09.2024
- Assisted UPS drivers in the delivery of packages during peak holiday seasons, ensuring timely and accurate deliveries
- Loaded and unloaded packages from delivery trucks, handling items carefully to prevent damage
- Supported the driver in navigating delivery routes, organizing packages, and maintaining an efficient workflow
- Interacted with customers, obtaining signatures and providing courteous service to enhance the customer experience
- Worked in fast-paced, physically demanding environments, often under tight schedules and varying weather conditions
- Key Accomplishments: Assisted in the successful delivery of over 300 packages daily during peak season, contributing to the team's overall efficiency
- Praised by the driver for reliability, quick learning, and strong work ethic, leading to an invitation to return for future seasonal work.
ENVIRONMENTAL RESPONSE ADJUSTER
Global Risk Solutions
Port Neches, TX
07.2023 - 07.2024
- Collaborated with contractors, technicians, and vendors on complex losses
- Examined claims forms and other records to determine insurance coverage
- Investigated and assessed damage to property and reviewed property damage estimates
- Increased overall productivity by managing a large case load while maintaining strict attention to detail and accuracy in documentation
- Managed catastrophe response efforts during natural disasters, ensuring prompt service to affected policyholders and efficient resource allocation within the team
- Analyzed information gathered by investigation store port findings and recommendations
- Reduced backlogs of pending claims using effective time management strategies such as prioritizing tasks based on urgency or complexity levels
- Negotiated fair settlements on behalf of the company for property damage claims while mitigating financial risk exposure.
Insurance Claims Adjuster
Best Claims Solutions
Phoenix, Arizona
06.2022 - 06.2023
- Assisted policyholders in understanding the complexities of their coverage plans, helping them make informed decisions about their claims
- Successfully managed a high volume of claims, phone calls, and paperwork
- Streamlined claim filing processes by implementing an organized system for tracking and managing paperwork
- Coordinated prompt payments to clients after successful settlement negotiations were reached
- Managed catastrophe situations effectively, addressing urgent claims needs quickly and compassionately
- Reduced claim processing time by efficiently investigating and evaluating insurance claims
- Maintained compliance with state regulations and company policies while handling a high volume of insurance claims
- Examined claims forms and other records to determine insurance coverage
- Answered customer questions regarding deductibles
- Verified insurance claims and determined a fair amount for settlement
- Evaluated insurance policies and analyzed damages to determine coverage
- Prepared summaries of damage, payments, and policy coverage
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Education
Texas All Lines Adjuster License Graduate -
The Adjuster School
Xactimate X1 Fundamentals & Proficiency Training -
Crest LLC
High School Diploma -
Elevated Places
Stafford, Tx06.2022
Skills
- Technical Skills: Proficient in using carpet cleaning equipment, basic understanding of logistics and package handling
- Customer Service: Strong ability to communicate with customers, understand their needs, and deliver satisfactory results
- Time Management: Effectively managed time in fast-paced environments, meeting tight deadlines without compromising quality
- Physical Stamina: Capable of handling physically demanding tasks, including lifting heavy objects and working long hours
- Problem Solving: Adept at identifying issues and implementing solutions, particularly in resolving customer concerns
- Multitasking: Capable of handling multiple tasks at once
- Claims Processing: Proficient in Desk/Virtual Claims Handling
- Data Analysis: Capable of gathering and interpreting data
- Attention to Detail: Adept with the ability to efficiently allocate cognitive resources to achieve thoroughness and accuracy when accomplishing tasks, no matter how small or large
Certification
- Texas All-Lines Adjuster license
- Guidewire
- Xactimate 1 & 2
Softwaresystems
- Microsoft Office
- XactAnalysis
- Xactimate
Timeline
UPS Driver Helper
UPS
08.2024 - 09.2024
Cleaning tech
Wall to Wall Carpet Cleaner
09.2023 - 10.2024
ENVIRONMENTAL RESPONSE ADJUSTER
Global Risk Solutions
07.2023 - 07.2024
Insurance Claims Adjuster
Best Claims Solutions
06.2022 - 06.2023
Texas All Lines Adjuster License Graduate -
The Adjuster School
Xactimate X1 Fundamentals & Proficiency Training -
Crest LLC
High School Diploma -
Elevated Places