Jalleff Alfaro Arellano
Sun City,CA
Summary
Patient Services Specialist with exceptional communication skills offering patient-centric approach to comprehensive administrative support in healthcare clinics and facilities. Demonstrated to deliver outstanding customer service to manage patient scheduling and registration processes to facilitate patient care. Skilled in fostering positive patient experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Service Coordinator
Scripps
Rancho Bernardo, CA
12.2022 - 06.2024
- Greeted patients and visitors in a friendly and professional manner.
- Ensured medical records were accurately updated with patient information.
- Assisted with scheduling appointments for patients.
- Coordinated insurance authorization for procedures and tests.
- Processed referrals for specialty care services as needed.
Patient Services Coordinator 2
Swedish Medical Center
SEATTLE
05.2020 - 04.2022
- Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
- Inputted accurate patient insurance, billing and payment information.
Lead Barista
Swedish Medical Center
Seattle, WA
12.2019 - 04.2020
- Assigned daily employee tasks and monitored activity and completion
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions
- Worked with team members to improve performance and implement training updates
- Documented counts and sorted finished work to promote easy access for shipping or additional processing
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills
- Kept work areas clean, organized and safe to promote efficiency and team safety
- Tracked receipts, employee hours and inventory movements
- Mentored junior team members on protocols and procedures of each station to maximize contributions
Barista
Starbucks
Seattle, WA
12.2018 - 12.2019
- Learned every menu preparation and numerous off-label drinks to meet all customer needs
- Recommended products based on solid understanding of individual customer needs and preferences
- Elevated customer loyalty by using strong speech and enthusiastic abilities to resolve customer problems
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every night
- Maintained supply levels in counter and customer areas to meet typical demands
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
- Educated coworkers and customers about new products
- Controlled line and crowd with quick, efficient service
- Engendered customer loyalty by remembering personal preferences and allergy information
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews
Server
Byreks And Baguette
Seattle, WA
03.2018 - 12.2018
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
- Kept register accurate through correct billing, payment processing and cash management practices
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
Education
High School Diploma -
Orange Glen High School
Escondido, CASome College (No Degree) - Computer Science
California State University San Marcos
San Marcos, CASome College (No Degree) - Nursing
MT. SAN JANCITO
MenifeeSkills
- Production monitoring
- Equipment Maintenance
- Resource Allocation
- Quality Control
- Planning and implementation
- Barista Trainer
- Calm and Effective Under Pressure
- Verbal and Written Communication
- Registration and Scheduling
- Providing Information and Resources
- Caring and Empathetic
- Patient Registration
Certification
Barista Trainer
Timeline
Patient Service Coordinator
Scripps
12.2022 - 06.2024
Patient Services Coordinator 2
Swedish Medical Center
05.2020 - 04.2022
Lead Barista
Swedish Medical Center
12.2019 - 04.2020
Barista
Starbucks
12.2018 - 12.2019
Server
Byreks And Baguette
03.2018 - 12.2018
High School Diploma -
Orange Glen High School
Some College (No Degree) - Computer Science
California State University San Marcos
Some College (No Degree) - Nursing
MT. SAN JANCITO