Jalliyah Smalls
Aiken,SC
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated at QVC Call Center through effective complaint handling and empathy. Skilled in critical thinking and Microsoft Excel, excel in high-pressure environments, significantly improving client relations and operational efficiency.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Claims Specialist
LabCorp
01.2023 - Current
- Increased sales revenue by identifying and targeting high-potential accounts.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
Sales Representative
Verizon
05.2018 - 09.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building. Managed approximately 200 outbound and inbound calls a day
Cashier Team Lead
Wendys Fast Food
01.2016 - 04.2017
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Customer Service Representative
QVC Call Center
01.2015 - 01.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike. Managed approximately 100+ incoming calls , emails , faxes per day from customers
- Responded to customer requests for products, services, and company information.
Education
Certificate -
Tender Care Training ( CNA)
Augusta GA06.2023
High School Diploma -
Colleton County High
Walterboro, SC06.2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
Accomplishments
Adherence approve 93%
Great customer service rep 100%
Timeline
Claims Specialist
LabCorp
01.2023 - Current
Sales Representative
Verizon
05.2018 - 09.2024
Cashier Team Lead
Wendys Fast Food
01.2016 - 04.2017
Customer Service Representative
QVC Call Center
01.2015 - 01.2016
Certificate -
Tender Care Training ( CNA)
High School Diploma -
Colleton County High
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