Jallyah Bolden
Hermitage,TN
Summary
Highly motivated candidate with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills. I am passionate about providing compassionate and efficient support to healthcare professionals, ensuring patients receive the best possible care in a welcoming environment. Contributing to the well-being of others as a medical assistant is deeply fulfilling and aligns perfectly with my desire for a meaningful career.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Intern
Meharry Medical School
Nashville, TN
06.2024 - 08.2024
- Communicated with over 100 stakeholders, donors, and constituencies to gain resources for constant institutional development.
- Organized 50% of benefactors within the system's database
- Worked closely with the creative team to enhance the Sesquicentennial 2026 campaign.
Customer Service Representative
Verizon Wireless (Remote)
, CA
08.2022 - 05.2023
- Resolved an average of 70 customers' inquiries per day via phone and online chat, consistently exceeding performance metrics for customer satisfaction and first-call resolution.
- Proactively identified and addressed customer needs, resulting in a 10% increase in customer retention rates within my assigned territory.
- Built and maintained strong customer relationships, resulting in a high rate of repeat business and referrals.
Education
MBA - Management And Leadership
Trevecca Nazarene University
Nashville, TN05-2025
Bachelor of Arts - Public Relations And Strategic Communication
University of Southern Mississippi
Hattiesburg, MS05-2023
Skills
- Advanced Communication
- Teamwork
- Compassion & Empathy
- Time Management
- Problem-Solving
- Attention to Detail
- Conscientious
- Interpersonal and Social
Certification
- Google Analytics
- Hootsuite
Affiliations
- Podcasts
- Volunteer
- Dean's Lists (3x)
Timeline
Intern
Meharry Medical School
06.2024 - 08.2024
Customer Service Representative
Verizon Wireless (Remote)
08.2022 - 05.2023
MBA - Management And Leadership
Trevecca Nazarene University
Bachelor of Arts - Public Relations And Strategic Communication
University of Southern Mississippi
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