Jalín Anderson
Milwaukee
Summary
Highly motivated and versatile professional with extensive experience in customer service, logistics, and operational support across diverse industries. Proven ability to deliver exceptional service, manage time effectively, and adapt to fast-paced environments. Skilled in communication, problem-solving, and maintaining high standards of safety, accuracy, and professionalism. Adept at leveraging technology to optimize workflows and enhance customer experiences. A dependable team player with a strong commitment to excellence and continuous growth.
Overview
10
10
years of professional experience
Work History
Usher
American Family Field
08.2024 - 10.2024
- Greeted and welcomes guests, ensuring a positive and memorable experience from entry to departure.
- Assisted attendees in locating seats, navigating the stadium, and answering questions about amenities, schedules, and events.
- Monitored assigned sections to ensure guest safety, comfort, and adherence to stadium policies.
- Provided support during events by distributing promotional materials, managing entry and exit points, and assisting with special activities or ceremonies.
- Proactively identified and resolved guest concerns, such as seating issues or lost items, to ensure satisfaction.
- Adapted to various responsibilities and high-pressure situations during games and events.
- Worked closely with stadium staff and management to maintain a safe, clean, and enjoyable environment for attendees.
Uber Eats, DoorDash, Lyft Driver
Self Employed
10.2020 - 07.2021
- Operated as an independent contractor for multiple transportation companies.
- Thus properly followed navigational directions and provided clients with reliable transportation through cities in the state of Wisconsin.
- Provided exceptional customer service by ensuring timely and accurate deliveries and safe, comfortable transportation for passengers.
- Planned and optimized routes using navigation tools to minimize delivery times and maximize earnings.
- Regularly inspected and maintained the vehicle to ensure reliability, safety, and cleanliness.
- Handled real-time challenges such as traffic delays, incorrect orders, and route challenges to meet customer expectations.
- Managed finances, including tracking earnings, expenses, and mileage for tax reporting purposes.
Delivery Driver
Amazon
08.2019 - 10.2020
- Ensured accurate package handling, scanning, and tracking to maintain a seamless delivery process.
- Adhered to strict delivery schedules, meeting daily productivity goals while maintaining quality and accuracy.
- Operated delivery vehicles in compliance with local traffic laws and Amazon's safety policies.
- Conducted pre- and post-trip vehicle inspections to ensure safety and reliability.
- Coordinated with dispatch and support teams to address delivery challenges effectively.
- Utilized handheld devices to log package status, report issues, and confirm successful deliveries.
- Worked collaboratively with warehouse and logistics teams to load and organize packages efficiently.
- Assisted colleagues with overflow deliveries when necessary to meet operational needs.
Housekeeper
The Cleaning Authority
04.2019 - 08.2019
- Performed thorough cleaning of residential or commercial spaces, including dusting, vacuuming, mopping, and sanitizing surfaces.
- Maintained cleanliness of bathrooms, kitchens, bedrooms, and common areas to ensure a hygienic and welcoming environment.
- Disinfected surfaces, emptied all trash, and hand wiped all bathroom floors.
- Inspected work areas to ensure high standards of cleanliness and presentation.
- Prioritized tasks efficiently to complete daily cleaning assignments within scheduled time frame.
- Maintained a professional demeanor and upheld confidentiality regarding personal or sensitive household matters.
Uber Eats, DoorDash, Lyft Driver
Self-employed
01.2018 - 04.2019
- Operated as an independent contractor for multiple transportation companies.
- Thus properly followed navigational directions and provided clients with reliable transportation through cities in the state of Wisconsin.
- Provided exceptional customer service by ensuring timely and accurate deliveries and safe, comfortable transportation for passengers.
- Planned and optimized routes using navigation tools to minimize delivery times and maximize earnings.
- Regularly inspected and maintained the vehicle to ensure reliability, safety, and cleanliness.
- Handled real-time challenges such as traffic delays, incorrect orders, and route challenges to meet customer expectations.
- Managed finances, including tracking earnings, expenses, and mileage for tax reporting purposes.
Patient Service Representative
Aurora Health Care
09.2014 - 12.2017
- Serve as the first point of contact for patients, ensuring a welcoming and professional environment.
- Respond to patient inquires in-person, over the phone, and via email, proving accurate information and resolving concerns.
- Schedule and manage patient appointments, including follow-ups and referrals, using electronic health record systems (EPIC).
- Coordinate with healthcare providers to optimize schedules and minimize patient wait times.
- Maintained patient confidentiality as well as, processed insurance information and provided general clerical support.
- Process co-payments and office charges as needed and explained office payment billing policies to patients.
- Assist with general office duties, including filing, faxing, and ordering supplies.
- Demonstrated excellent computer, organizational and time management skills.
- Collaborate with healthcare teams to provide a seamless patient experience.
Education
Certificate of Completion - Explore a Career as a Pharmacy Technician
Gale Courses Instructor-Facilitated Online Learning
Milwaukee, WI10.2022
Certificate of Completion - Medical Office Support
Milwaukee Job Corps
Milwaukee, WI09.2014
High School Diploma -
Messmer High School
Milwaukee, WI05.2014
Skills
- Medical Terminology
- Medical Records Handling
- Medical Law
- Ethics
- Confidentiality
- Time Management and Organization
- Customer Service Excellence
- Problem Solving
- Attention to Detail
- Safety and Compliance
- Flexibility and Adaptability
- Interpersonal and Teamwork Abilities
- Professionalism and Dependability
- Typing 65 WPM
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Internet Navigation
- Office Machinery Operation
- Verbal Communication
- Written Communication
- Team Player
- Dedication
- Hard Work
- Rapid Learning
- Personable
Timeline
Usher
American Family Field
08.2024 - 10.2024
Uber Eats, DoorDash, Lyft Driver
Self Employed
10.2020 - 07.2021
Delivery Driver
Amazon
08.2019 - 10.2020
Housekeeper
The Cleaning Authority
04.2019 - 08.2019
Uber Eats, DoorDash, Lyft Driver
Self-employed
01.2018 - 04.2019
Patient Service Representative
Aurora Health Care
09.2014 - 12.2017
Certificate of Completion - Medical Office Support
Milwaukee Job Corps
High School Diploma -
Messmer High School
Certificate of Completion - Explore a Career as a Pharmacy Technician
Gale Courses Instructor-Facilitated Online Learning
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