Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kebriana McCuin

Dallas,TX

Summary

Multi-talented loan processing professional versed in customer service and bank standards. Excellent communicator and decision-maker with a strong eye for detail and a proactive nature. I am a highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience

Work History

Senior Loan Processor

Taylor Morrison Home Funding
Dallas, TX
06.2020 - 12.2023
  • Reviewed and evaluated loan applications to ensure accuracy, completeness, and compliance with state and federal regulations.
  • Processed loan documents in a timely manner to meet closing deadlines.
  • Coordinated document preparation with attorneys, title companies, lenders, and other third parties as needed.
  • Analyzed income documentation including pay stubs, W2s, tax returns, bank statements. to determine borrower's ability to repay the loan.
  • Responded promptly to customer inquiries regarding their loan status and requirements.
  • Provided technical assistance in resolving complex loan processing issues or problems.
  • Reviewed appraisals for accuracy before underwriting loans for approval or denial.
  • Maintained accurate records of all closed loans in accordance with company policy.
  • Conducted due diligence on potential borrowers prior to approving a loan request.
  • Assisted junior staff members with any questions they may have had about the loan process or procedures.
  • Monitored progress of loans throughout the entire origination process from pre-qualification through post-closing activities.
  • Negotiated terms of the loan agreement between lender and borrower.
  • Ensured that all required paperwork was completed accurately and timely by both parties.
  • Utilized various software programs such as Encompass360 Loan Origination System for data entry purposes.
  • Collaborated closely with underwriters when reviewing files for final approval.
  • Managed conditions sent from underwriting departments.
  • Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Filed completed packages quickly and efficiently.

Mortgage Loan Processor

Green Tree Financial LLC
Dallas, TX
01.2018 - 04.2020
  • Reviewed loan applications and verified accuracy of borrower information.
  • Assessed credit reports to determine eligibility for mortgage loans.
  • Processed loan documents and ensured compliance with federal regulations.
  • Provided customer service by responding to inquiries regarding loan status.
  • Prepared closing documents, including title policies, deeds, and other related items.
  • Verified that all conditions of the loan have been met prior to disbursement of funds.
  • Analyzed financial data such as income, assets, liabilities, and credit history to determine risk factors associated with each loan application.
  • Submitted completed loan packages to underwriting department for approval or denial decisions.
  • Ordered appraisals and title services on behalf of borrowers when necessary.
  • Communicated regularly with customers throughout the entire process from origination through closing.
  • Researched discrepancies in documentation received from applicants or third parties.
  • Coordinated activities between lenders, attorneys, realtors, insurance companies.
  • Reviewed HUD-1 settlement statements prior to closings.
  • Performed post-closing follow up on file completion requirements.

Account Resolution Specialist

Wells Fargo & Company
Irving, TX
11.2013 - 08.2017
  • Managed customer accounts by obtaining payment information and updating records.
  • Verified customer account balances and processed payments accordingly.
  • Researched delinquent accounts to identify sources of delinquency, such as late payments or insufficient funds.
  • Negotiated payment arrangements with customers who were past due on their accounts.
  • Conducted skip tracing to locate missing customers with overdue accounts.
  • Provided guidance and assistance to customers who were facing financial difficulties.
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Processed payments over phone and set up recurring drafts.
  • Met demands of busy collections group by performing high volume of daily calls.

Loan Modification Specialist

JP Morgan Chase
Arlington, TX
03.2011 - 08.2013
  • Assisted customers in completing loan modification applications accurately and completely.
  • Developed strategies for successful loan modification outcomes.
  • Provided advice and guidance to clients regarding their options for loan modification.
  • Maintained up-to-date knowledge of industry trends and changes in government regulations governing loan modifications.
  • Communicated regularly with clients throughout the entire process of obtaining a loan modification.
  • Educated clients about the different types of loans available, repayment plans, and other relevant information.
  • Submitted complete and accurate paperwork according to established deadlines set by lenders or investors.

Education

High School Diploma -

South Oak Cliff High School
Dallas, TX
05-2009

Skills

  • Processing documents
  • Strong attention to detail
  • Dedicated Work Ethic
  • Mortgage Loan Software
  • Data Entry
  • Microsoft Office expertise
  • Prioritization
  • Typing 45 WPM

Timeline

Senior Loan Processor

Taylor Morrison Home Funding
06.2020 - 12.2023

Mortgage Loan Processor

Green Tree Financial LLC
01.2018 - 04.2020

Account Resolution Specialist

Wells Fargo & Company
11.2013 - 08.2017

Loan Modification Specialist

JP Morgan Chase
03.2011 - 08.2013

High School Diploma -

South Oak Cliff High School

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Kebriana McCuin