JALON STEPHENS
Minneapolis,MN
Summary
Operations expert with years of management and sales experience seeking a full-time opportunity where there is a need for versatile, goal-oriented leadership, with a focus on exceeding customer and client expectations. Energetic with a courteous demeanor, respectful and empathic professional with exceptional knowledge of developing strategic plans for service excellence.
Overview
5
5
years of professional experience
Work History
BUSINESS OPERATIONS COORDINATOR
Securian Financial
03.2023 - Current
- Oversee day-to-day business operations by opening and maintaining new and existing accounts. fostering deep professional relationships with wholesale contacts and customers.
- Review company's strategic plans and developed departmental goals and standards to support vision.
- Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.
- Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.
- Listened to staff and customer issues and conflicts to deliver solutions, propel customer experiences.
- Collected, arranged, and input information into database system for an average of 200 accounts per week.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained database systems to track and analyze operational data for over 1,700 accounts.
- Devised and implemented processes and procedures to streamline operations resulting in completed projects ahead of scheduled deadlines.
Chief Operating Officer
COO of Rock Solid Music Group, LLC, Rock Solid Music Group
06.2020 - Current
- Strategic and operational responsibility for Rock Solid Music group, artists, programs, ventures and execution of its mission.
- Established and maintained strong relationships with customers, vendors and strategic partners that resulted in...
- Analyzed industry trends and tracked competitor activities to identify opportunities for organizational growth and competitiveness.
Marketing & Inside Sales Representative
Elysian Construction
10.2022 - 12.2022
- Identified customer needs, communicated effectively, and streamlined clients through Elysian platform that resulted in exceeding sales expectations by 15%.
- Managed external salesforce team with five direct reports
- Identified appropriate marketing channels and target customers for campaigns.
- Created documentation outlining research findings for use by project managers, customers, and other marketing staff to make accurate decisions about future plans.
Administrative Assistant & Receptionist
Kaye Otter
10.2019 - 03.2020
- Managed client communications and scheduling via phone, email, and in-person interaction
- Oversaw and processed client payments and assisted with general company finances
- Worked within state and federal laws to protect patient confidentiality and safety.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of clients.
FLIPS GYMNASTICS
10.2018 - 03.2020
- Designed differentiated and customized fitness plans for individual clients and multi-level Elite teams
- Provided constructive feedback to clients to improve and enhance overall performance and athletic abilities
- Coordinated with other coaches and leaders to create innovative training for all levels of athletes.
Education
Bachelor of Science - KINESIOLOGY
University of Minnesota - College of Education And Human Development
Minneapolis, MN05.2018
Skills
- Improve Performance
- Business Operations
- Business Administration
- Social Media Promotion
- Proficient in Microsoft and Excel
- Energetic & Strong Work Ethic
- Courteous Demeanor
- Creative
- Flexible & Adaptable
- Self Motivated
- Leader
- Strong in conflict resolution
Timeline
BUSINESS OPERATIONS COORDINATOR
Securian Financial
03.2023 - Current
Marketing & Inside Sales Representative
Elysian Construction
10.2022 - 12.2022
Chief Operating Officer
COO of Rock Solid Music Group, LLC, Rock Solid Music Group
06.2020 - Current
Administrative Assistant & Receptionist
Kaye Otter
10.2019 - 03.2020
FLIPS GYMNASTICS
10.2018 - 03.2020
Bachelor of Science - KINESIOLOGY
University of Minnesota - College of Education And Human Development