Jalon Twine
Spring
Summary
Highly organized and motivated Account Executive with demonstrated track record of building relationships with clients, developing successful sales campaigns, and managing teams of account managers. Skilled in financial analysis, customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives.
Overview
2025
2025
years of professional experience
Work History
HCM Consultant
Paychex Inc
10.2022 - Current
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency
- Coordinated implementation of people-related services, policies and programs through departmental staff
- Analyzed complex requirements for payroll, benefits, time and human resource policy and procedures to develop optimal solutions
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations
- Helped coordinate system set up, product enhancements and general technical support.
Area Manager
Kemper
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Resolved conflicts promptly to promote positive environment for customers.
- Built lasting relationships with clients through outstanding customer service interactions.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Led sales region to increase sales and boost team morale.
- Accompanied sales reps in field for ride-alongs to teach, observe and work one-on-one.
Account Executive
T-Mobile Business
08.2020 - 02.2022
- Analyzed client financial and operational performance, evaluated business processes and recommended solutions to improve customer satisfaction and indemnity accuracy
- Participated in business solution design process for client to understand and define functional project requirements
- Promoted business and engagement by building relationships with key stakeholders, surfacing opportunities and driving opportunities through to delivery
- Performed site evaluations, customer surveys and team audits
- Created agendas and communication materials for team meetings
- Recognized by management for providing exceptional customer service
- Earned reputation for good attendance and hard work
- Improved operations by working with team members and customers to find workable solutions
- Delivered products and solutions to customer locations
- Improved customer satisfaction by finding creative solutions to problems
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Responsibilities include generating new business opportunities with daily prospecting, appointment scheduling, and relationship development
- Worked with Government, Health Care and Education accounts
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
Account Executive Manager
AT&T Inc
09.2014 - 07.2020
- Created agendas and communication materials for team meetings
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Earned reputation for good attendance and hard work
- Improved customer satisfaction by finding creative solutions to problems
- Performed site evaluations, customer surveys and team audits
- Recognized by management for providing exceptional customer service
- Attended departmental meetings, providing feedback to enhance future performance
- Improved operations by working with team members and customers to find workable solutions
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Owned the Mobility account relationship and was responsible for account management and meeting revenue objectives
- Managed a large territory, including COR (Corporate Owned Retail) responsibilities
- Maintained knowledge of vast catalog of products and services, as well as managing training for Retail Sales Consultants in COR and Authorized Dealer Locations.
Education
Bachelor of Science - Kinesiology
Stephen F Austin State University
Nacogdoches, TX05-2015
Skills
- Product and Service Sales
- Intercompany Reconciliations
- Strong Presentation Skills
- Negotiation
- Sales Quota Achievement
- Maintaining Accounting Ledger
- Promote Products
- Sales Expertise
- Client Relationship-Building
- Goals and Performance
- Forecast Preparation
- Prospecting and Cold Calling
Accomplishments
- Paychex Achievements
- 2025 Q1 126% to quota
- 2024 YTD 97% to quota (425K)
- 2023 YTD 110% to quote (325k)
- T-Mobile Achievements
- 2021- 7-time Century Club
- May- Century Club 261% to quota
- April- Century Club 253% to quota
- Mar- 184% to quota
- Feb 2022 Century Club 216%
- Jan 2022 century Club 259%
Timeline
HCM Consultant
Paychex Inc
10.2022 - Current
Account Executive
T-Mobile Business
08.2020 - 02.2022
Account Executive Manager
AT&T Inc
09.2014 - 07.2020
Area Manager
Kemper
Bachelor of Science - Kinesiology
Stephen F Austin State University
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