Professional with strong background in care coordination. Skilled in patient advocacy, healthcare planning, and resource management. Known for effective team collaboration and achieving measurable results. Adaptable to changing needs with robust communication and organizational skills. Reliable and focused on delivering high-quality care outcomes.
Overview
8
8
years of professional experience
Work History
Dance Coach
Trotwood- Madison High School
Trotwood, OH
01.2026 - Current
Plan and facilitate scheduled majorette practices and rehearsals
Instruct students in choreography, technique, timing, and performance standards
Prepare students for school-related performances, competitions, parades, and events
Ensure routines are developmentally appropriate, synchronized, and performance-ready
Enforce district, school, and program rules, expectations, and safety procedures
Promote teamwork, discipline, confidence, and positive sportsmanship
Communicate professionally with parents/guardians, administrators, band directors, and school staff
Maintain accurate attendance, participation, and progress records
Assist with auditions, team selection, and student evaluations
Support approved fundraising activities and uniform or costume coordination
Care Coordinator
Choices Care Coordinated Solutions OHIORise Aetna
Dayton, OH
12.2024 - Current
Complete comprehensive, strengths-based assessments of individuals and families
Partner collaboratively with youth, families, and team members to develop individualized plans of care
Oversee and coordinate the implementation of each plan of care
Identify, link, and coordinate appropriate service providers and family-based or community resources
Facilitate and lead monthly community team meetings
Conduct regular home visits to support engagement and service delivery
Monitor all authorized services to ensure alignment with the plan of care
Authorize services and supports to maintain fiscal accountability
Ensure care is delivered using strength-based, family-centered, and culturally competent practices
Provide consultation and education to providers on wraparound model values and principles
Monitor progress toward treatment goals and outcomes
Collect, document, and maintain all required data for evaluation and quality assurance
• Manages his/her caseload within the financial parameters of the case rate or other established financial protocol.
• Uses resources and available flex funding to assure that services are based specifically on the needs of the child and family.
• Uses referral information, Child and Adolescent Needs and Strengths (CANS) assessment, and other data to complete strengths-based assessment for use by child and family team as they collaboratively develop a plan of care with clearly defined goals.
• Willingly completes other duties as assigned to advance the mission of Choices.
Juvenile Supervision Specialist
Greene County Juvenile Courts, Miami Valley Juvenile Rehabilitation Center
04.2024 - 07.2025
Supervise and interact positively with youth in assigned activities
Direct and supervise the movement of juveniles
Provide direct support for volunteers, interns, parents, visitors, and service personnel
Ensure compliance with program rules, policies, and procedures
Carry out daily assignments
Ensure quality and timeliness of program schedule and deliver Behavior Reinforcement System and Sanctions per cognitive-behavioral intervention principles
Provide structured feedback to youth regarding behavior
Facilitate Character Development group sessions, including structured social skills training and cognitive restructuring
Collaborate with other staff regarding delivery of various needs in the milieu
Intervene and direct crisis intervention per policy and CPI training
Counsel youth during outbursts of emotion/aggression to defuse volatile situations
Mediate disputes between youth
Supervise and participate in structured recreational periods
Encourage physical fitness by example
Teach sportsmanship, teamwork, and fair play in all activities
Facilitate specialized education programs such as Life Skills
Conduct frisk or strip searches per policy and procedure
Ensure safety, health, and security standards are upheld
Transport youth to and from Juvenile Court hearings and other temporary releases
Monitor youth on Transition Releases
Maintain control by physical force per crisis prevention training to protect self, staff, and youth from physical aggression
Knowledge of Ohio Administrative Code and Ohio Revised Code regarding Ohio Department of Youth Services standards for community Correctional Facilities
Understanding of Prison Rape Elimination Act standards
Criminology and juvenile delinquency expertise
Operate electronic security system
Supervise visitation of youth by parents, caseworkers, clergy, attorneys, and other visitors
Screen for contraband/potential weapons
Ensure shift responsibilities are completed, including Shift Summary inspection
Receive and process youth into facility
Secure personal property of youth, including medication
Assist in self-administration of medications per medical treatment plans
Administer first aid
Prepare and maintain records and reports on resident activities, critical incidents, behavior, and progress
Ensure accuracy/neatness of documentation and records, written logs, and computer records
Transporter/EKG Tech
Kettering Health Network
Beavercreek, Ohio
03.2023 - 04.2024
Transports patients to specialized treatment or other areas of the hospital.
Escorts/ Transports patients to/from nursing units, treatment and diagnostic areas safely and with respect for privacy and confidentiality as assigned.
Correctly identifies the patient, safely transports via wheelchair, cart or bed to the requested destination.
Recognizes their limitations, and obtains additional information and assistance as needed
Upon order, does technical work in the conducting of Non-Invasive cardiology studies (EKG's)on all patients.
Performing cardiovascular tests on patients.
Keeping patients informed on every step of the procedure.
Identifying heart conditions.
Collecting cardiovascular data for analysis by doctors.
Working alongside doctors and nurses.
Respond to Codes, administered compression if need be.
Setting up EKG components including EKG tracings for accurate readings.
Ensuring the safety and comfort of patients.
Maintaining high hospital safety standards.
Monitoring EKG equipment and reporting any malfunctions.
Patient Access - Admitting Representative (PRN)
Kettering Health Network
Beavercreek, Ohio
10.2022 - 04.2024
Registering out-patient, emergency, and in-patient guests while demonstrating strong guest relations and exceptional customer service
Reviewing all scheduled outpatient visits prior to service to insure that all patients have been screened for discounts
Ensuring that payer sources and payment arrangements and options have been discussed
Assist patients with the completion of Financial Assistance Forms, HCAP Application and Medicaid Applications (if applicable)
Review an account for quality and confirmation and can demonstrate the ability to update all aspects of a patient account
Demonstrate knowledge of all compliance or legally required registration forms, consents, literature and documents
Communicate effectively with hospital staff and patients on a regular basis
Knowledge of medical technology
Assist with maintaining medical records while complying with HIPAA regulations.
Claim Specialist
Ohio Unemployment Insurance Operations
12.2021 - 10.2022
Communicating in challenging situations with people who are under stress or experiencing negative emotions, missing or incomplete information, and successfully resolving issues.
Working in a highly-regulated industry or government program in a position that requires referencing and applying laws, rules, and policies.
Working in a high-volume, fast-paced environment that requires completing a great deal of work quickly.
Researching or investigating customer/ claimant issues to determine an outcome regulated by complex policies/ rules/ laws such as government benefit programs.
Experience independently assisting customers in an office-like environment including using basic office computer skills Education or experience reading and applying complex information.
Demonstrating good judgment and critical thinking skills and organizing and prioritizing work to meet deadlines.
Excellent verbal and written communication skills
Excellent time management skills and ability to meet tight deadlines.
Strong analytical and problem-solving skills.
Attention to detail and ability to adapt to a constantly changing environment
Strong interpersonal skills.
Ability to build strong internal/external business partnership
Store Supervisor
Barnes & Noble Central State University
Wilberforce, Ohio
12.2020 - 01.2022
Spend the majority of my time on the selling floor delivering, coaching, modeling exceptional customer service.
Maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members.
Help resolve customer issues and complaints and escalating problems to the management team when necessary.
Assist in the daily operation of the store in partnership with the management team and act as the Manager-on-Duty in the absence of the manager or at satellite locations.
Assist with assigning work and providing focused direction to booksellers to manage and accomplish multiple projects to ensure the proper execution of the workload.
Assist with processing sales transactions involving cash, credit, or financial aid payments as needed.
Support the management team
Department Head (Front End)
Home Depot
Trotwood, Ohio
04.2018 - 08.2021
Maintain a positive work environment for all cashiers
Resolve cash tills at the end of every shift
Generate accurate teal reports for every register
Manage and perform all checkout functions on a daily basis
Communicate clearly and openly with customers
Manage the checkout area and ensure each station remains clean and efficiently run
Respond to cashiers request for price checks and other functions for customer service
Listen to customer complaints and questions and refer them to the assistant manager when required
Ensure all stations have adequate cash in change at all times
Serve as primary Point of contact for customer service associate
Education
Masters of Science - Criminal Justice with an Inferences in Legal Studies
Grand Canyon University
02-2026
Bachelor of Science - Criminal Justice
Central State University
Wilberforce, OH
03-2023
Skills
Case management
Documentation
Organizational skills
Time management
Problem-solving
HIPAA compliance
Records management
Risk management
Intangible asset valuation
Care plan intervention
Medicaid
Assessments
Timeline
Dance Coach
Trotwood- Madison High School
01.2026 - Current
Care Coordinator
Choices Care Coordinated Solutions OHIORise Aetna
12.2024 - Current
Juvenile Supervision Specialist
Greene County Juvenile Courts, Miami Valley Juvenile Rehabilitation Center
04.2024 - 07.2025
Transporter/EKG Tech
Kettering Health Network
03.2023 - 04.2024
Patient Access - Admitting Representative (PRN)
Kettering Health Network
10.2022 - 04.2024
Claim Specialist
Ohio Unemployment Insurance Operations
12.2021 - 10.2022
Store Supervisor
Barnes & Noble Central State University
12.2020 - 01.2022
Department Head (Front End)
Home Depot
04.2018 - 08.2021
Masters of Science - Criminal Justice with an Inferences in Legal Studies