Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jalonda Sly

Dayton,OH

Summary

Professional with strong background in care coordination. Skilled in patient advocacy, healthcare planning, and resource management. Known for effective team collaboration and achieving measurable results. Adaptable to changing needs with robust communication and organizational skills. Reliable and focused on delivering high-quality care outcomes.

Overview

8
8
years of professional experience

Work History

Dance Coach

Trotwood- Madison High School
Trotwood, OH
01.2026 - Current
  • Plan and facilitate scheduled majorette practices and rehearsals
  • Instruct students in choreography, technique, timing, and performance standards
  • Prepare students for school-related performances, competitions, parades, and events
  • Ensure routines are developmentally appropriate, synchronized, and performance-ready
  • Enforce district, school, and program rules, expectations, and safety procedures
  • Promote teamwork, discipline, confidence, and positive sportsmanship
  • Communicate professionally with parents/guardians, administrators, band directors, and school staff
  • Maintain accurate attendance, participation, and progress records
  • Assist with auditions, team selection, and student evaluations
  • Support approved fundraising activities and uniform or costume coordination

Care Coordinator

Choices Care Coordinated Solutions OHIORise Aetna
Dayton, OH
12.2024 - Current
  • Complete comprehensive, strengths-based assessments of individuals and families
  • Partner collaboratively with youth, families, and team members to develop individualized plans of care
  • Oversee and coordinate the implementation of each plan of care
  • Identify, link, and coordinate appropriate service providers and family-based or community resources
  • Facilitate and lead monthly community team meetings
  • Conduct regular home visits to support engagement and service delivery
  • Monitor all authorized services to ensure alignment with the plan of care
  • Authorize services and supports to maintain fiscal accountability
  • Ensure care is delivered using strength-based, family-centered, and culturally competent practices
  • Provide consultation and education to providers on wraparound model values and principles
  • Monitor progress toward treatment goals and outcomes
  • Collect, document, and maintain all required data for evaluation and quality assurance

• Manages his/her caseload within the financial parameters of the case rate or other established financial protocol.

• Uses resources and available flex funding to assure that services are based specifically on the needs of the child and family.

• Uses referral information, Child and Adolescent Needs and Strengths (CANS) assessment, and other data to complete strengths-based assessment for use by child and family team as they collaboratively develop a plan of care with clearly defined goals.

• Willingly completes other duties as assigned to advance the mission of Choices.

Juvenile Supervision Specialist

Greene County Juvenile Courts, Miami Valley Juvenile Rehabilitation Center
04.2024 - 07.2025
  • Supervise and interact positively with youth in assigned activities
  • Direct and supervise the movement of juveniles
  • Provide direct support for volunteers, interns, parents, visitors, and service personnel
  • Ensure compliance with program rules, policies, and procedures
  • Carry out daily assignments
  • Ensure quality and timeliness of program schedule and deliver Behavior Reinforcement System and Sanctions per cognitive-behavioral intervention principles
  • Provide structured feedback to youth regarding behavior
  • Facilitate Character Development group sessions, including structured social skills training and cognitive restructuring
  • Collaborate with other staff regarding delivery of various needs in the milieu
  • Intervene and direct crisis intervention per policy and CPI training
  • Counsel youth during outbursts of emotion/aggression to defuse volatile situations
  • Mediate disputes between youth
  • Supervise and participate in structured recreational periods
  • Encourage physical fitness by example
  • Teach sportsmanship, teamwork, and fair play in all activities
  • Facilitate specialized education programs such as Life Skills
  • Conduct frisk or strip searches per policy and procedure
  • Ensure safety, health, and security standards are upheld
  • Transport youth to and from Juvenile Court hearings and other temporary releases
  • Monitor youth on Transition Releases
  • Maintain control by physical force per crisis prevention training to protect self, staff, and youth from physical aggression
  • Knowledge of Ohio Administrative Code and Ohio Revised Code regarding Ohio Department of Youth Services standards for community Correctional Facilities
  • Understanding of Prison Rape Elimination Act standards
  • Criminology and juvenile delinquency expertise
  • Operate electronic security system
  • Supervise visitation of youth by parents, caseworkers, clergy, attorneys, and other visitors
  • Screen for contraband/potential weapons
  • Ensure shift responsibilities are completed, including Shift Summary inspection
  • Receive and process youth into facility
  • Secure personal property of youth, including medication
  • Assist in self-administration of medications per medical treatment plans
  • Administer first aid
  • Prepare and maintain records and reports on resident activities, critical incidents, behavior, and progress
  • Ensure accuracy/neatness of documentation and records, written logs, and computer records

Transporter/EKG Tech

Kettering Health Network
Beavercreek, Ohio
03.2023 - 04.2024
  • Transports patients to specialized treatment or other areas of the hospital.
  • Escorts/ Transports patients to/from nursing units, treatment and diagnostic areas safely and with respect for privacy and confidentiality as assigned.
  • Correctly identifies the patient, safely transports via wheelchair, cart or bed to the requested destination.
  • Recognizes their limitations, and obtains additional information and assistance as needed
  • Upon order, does technical work in the conducting of Non-Invasive cardiology studies (EKG's)on all patients.
  • Performing cardiovascular tests on patients.
  • Keeping patients informed on every step of the procedure.
  • Identifying heart conditions.
  • Collecting cardiovascular data for analysis by doctors.
  • Working alongside doctors and nurses.
  • Respond to Codes, administered compression if need be.
  • Setting up EKG components including EKG tracings for accurate readings.
  • Ensuring the safety and comfort of patients.
  • Maintaining high hospital safety standards.
  • Monitoring EKG equipment and reporting any malfunctions.

Patient Access - Admitting Representative (PRN)

Kettering Health Network
Beavercreek, Ohio
10.2022 - 04.2024
  • Registering out-patient, emergency, and in-patient guests while demonstrating strong guest relations and exceptional customer service
  • Reviewing all scheduled outpatient visits prior to service to insure that all patients have been screened for discounts
  • Ensuring that payer sources and payment arrangements and options have been discussed
  • Assist patients with the completion of Financial Assistance Forms, HCAP Application and Medicaid Applications (if applicable)
  • Review an account for quality and confirmation and can demonstrate the ability to update all aspects of a patient account
  • Demonstrate knowledge of all compliance or legally required registration forms, consents, literature and documents
  • Communicate effectively with hospital staff and patients on a regular basis
  • Knowledge of medical technology
  • Assist with maintaining medical records while complying with HIPAA regulations.

Claim Specialist

Ohio Unemployment Insurance Operations
12.2021 - 10.2022
  • Communicating in challenging situations with people who are under stress or experiencing negative emotions, missing or incomplete information, and successfully resolving issues.
  • Working in a highly-regulated industry or government program in a position that requires referencing and applying laws, rules, and policies.
  • Working in a high-volume, fast-paced environment that requires completing a great deal of work quickly.
  • Researching or investigating customer/ claimant issues to determine an outcome regulated by complex policies/ rules/ laws such as government benefit programs.
  • Experience independently assisting customers in an office-like environment including using basic office computer skills Education or experience reading and applying complex information.
  • Demonstrating good judgment and critical thinking skills and organizing and prioritizing work to meet deadlines.
  • Excellent verbal and written communication skills
  • Excellent time management skills and ability to meet tight deadlines.
  • Strong analytical and problem-solving skills.
  • Attention to detail and ability to adapt to a constantly changing environment
  • Strong interpersonal skills.
  • Ability to build strong internal/external business partnership

Store Supervisor

Barnes & Noble Central State University
Wilberforce, Ohio
12.2020 - 01.2022
  • Spend the majority of my time on the selling floor delivering, coaching, modeling exceptional customer service.
  • Maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members.
  • Help resolve customer issues and complaints and escalating problems to the management team when necessary.
  • Assist in the daily operation of the store in partnership with the management team and act as the Manager-on-Duty in the absence of the manager or at satellite locations.
  • Assist with assigning work and providing focused direction to booksellers to manage and accomplish multiple projects to ensure the proper execution of the workload.
  • Assist with processing sales transactions involving cash, credit, or financial aid payments as needed.
  • Support the management team

Department Head (Front End)

Home Depot
Trotwood, Ohio
04.2018 - 08.2021
  • Maintain a positive work environment for all cashiers
  • Resolve cash tills at the end of every shift
  • Generate accurate teal reports for every register
  • Manage and perform all checkout functions on a daily basis
  • Communicate clearly and openly with customers
  • Manage the checkout area and ensure each station remains clean and efficiently run
  • Respond to cashiers request for price checks and other functions for customer service
  • Listen to customer complaints and questions and refer them to the assistant manager when required
  • Ensure all stations have adequate cash in change at all times
  • Serve as primary Point of contact for customer service associate

Education

Masters of Science - Criminal Justice with an Inferences in Legal Studies

Grand Canyon University
02-2026

Bachelor of Science - Criminal Justice

Central State University
Wilberforce, OH
03-2023

Skills

  • Case management
  • Documentation
  • Organizational skills
  • Time management
  • Problem-solving
  • HIPAA compliance
  • Records management
  • Risk management
  • Intangible asset valuation
  • Care plan intervention
  • Medicaid
  • Assessments

Timeline

Dance Coach

Trotwood- Madison High School
01.2026 - Current

Care Coordinator

Choices Care Coordinated Solutions OHIORise Aetna
12.2024 - Current

Juvenile Supervision Specialist

Greene County Juvenile Courts, Miami Valley Juvenile Rehabilitation Center
04.2024 - 07.2025

Transporter/EKG Tech

Kettering Health Network
03.2023 - 04.2024

Patient Access - Admitting Representative (PRN)

Kettering Health Network
10.2022 - 04.2024

Claim Specialist

Ohio Unemployment Insurance Operations
12.2021 - 10.2022

Store Supervisor

Barnes & Noble Central State University
12.2020 - 01.2022

Department Head (Front End)

Home Depot
04.2018 - 08.2021

Masters of Science - Criminal Justice with an Inferences in Legal Studies

Grand Canyon University

Bachelor of Science - Criminal Justice

Central State University