Jalonnie Williams
DeKalb,IL
Summary
I’m a caring person moving into physical therapy. I have good people skills from working in retail and cleaning jobs, which help me connect with different people. I aim to make sure clients have a great experience. I pay attention to details and keep things clean and organized. I’m excited to use my problem-solving skills and hard work to help patients recover and feel better. Right now, I’m getting certified and trained in physical therapy to build on my experience.
Overview
3
3
years of professional experience
Work History
Retail Associate
Kohls Department Store
05.2023 - 07.2023
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Contributed to visual merchandising efforts, creating eye-catching displays that showcased featured products effectively.
- Developed strong rapport with customers through active engagement and attentive listening, fostering loyalty and repeat business.
- Greeted customers and helped with product questions, selections, and purchases.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Custodian
Elmbrook School District
12.2020 - 08.2021
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Moved furniture for cleaning and set up for special events.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
- Upheld high standards of cleanliness in outdoor spaces through regular trash removal, sweeping, and landscaping duties.
- Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Checked in and stocked inventory throughout facility.
- Supported event setup and tear-down, contributing to successful school functions.
- Reduced waste through efficient use of cleaning supplies and equipment.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Assisted in inventory management to ensure adequate supplies were always available for custodial needs.
- Increased efficiency by conducting routine inspections on custodial equipment and performing necessary maintenance tasks.
Crew Member
Mcdonalds, PDI FOODS
03.2020 - 12.2020
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Stocked shelves to organize aisles in assigned department.
Education
Bachelor of Science - Health Sciences
Northern Illinois University
DeKalb, IL05.2025
High School Diploma -
Greenfield High School
Greenfield, WI06.2021
Skills
- Reliability
- Customer Engagement
- Positive and engaging demeanor
- Cash Handling Accuracy
- Reliability and punctuality
- Cash Register Operation
- Store maintenance
- Verbal and written communication
- Approachability
- Self-directed learning
- Proactivity
- Loss Prevention
- Brand representation
- Promotional strategies
- Point of sale systems
- Hospitality and accommodation
- Teamwork and Collaboration
- Time Management
- Customer Assistance
- Problem-Solving
- Teamwork
- Relationship Building
- Flexible Schedule
- Store Opening and Closing
Accomplishments
Division 1 Football Player.
Took part in the biggest upset in schools history.
Bowl game champion in 2023.
MAC Conference champion in 2021.
Affiliations
- NIU Football
Timeline
Retail Associate
Kohls Department Store
05.2023 - 07.2023
Custodian
Elmbrook School District
12.2020 - 08.2021
Crew Member
Mcdonalds, PDI FOODS
03.2020 - 12.2020
Bachelor of Science - Health Sciences
Northern Illinois University
High School Diploma -
Greenfield High School