Jalpesh Darji
Terre Haute,IN
Summary
Astute Business Owner experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Hotel Owner
Daysinn @ Suites
06.2022 - Current
- Increased hotel occupancy rates by implementing targeted marketing strategies and collaborating with local businesses.
- Ensured smooth transitions during renovations by coordinating closely between contractors, designers and internal teams.
- Invested in staff development programs that elevated service standards across all departments within the hotel operation.
- Fostered a positive work environment by promoting open communication, teamwork and recognition of employee achievements.
Motel Owner/Manager of Operations
Budget Inn Of Bedford
5 2017 - 01.2023
- Managed day-to-day business operations.
- Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs.
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
- Devised processes to boost long-term business success and increase profit levels.
- Generated revenues yearly and effectively capitalized on industry growth.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
Motel Manager
Best Western Plus Hotel
10.2008 - 4 2017
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
- Provided services efficiently and with high level of accuracy.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Prepared bills for customers and delivered to rooms on day of check-out.
- Provided exceptional service and assistance to guests upon check-in.
- Identified issues, analyzed information and provided solutions to problems.
- Offered appropriate reservation options based on expected attendees when coordinating events.
Front Desk Receptionist
Best Western Hotel
7 2002 - 9 2008
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained transaction security by verifying payment cards against identification.
- Monitored office supplies by checking inventory and placing orders.
- Prepared weekly employee work schedules for team members.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
High School Diploma -
M B Vamdot High School
06.2000 - 05.2002
Skills
Business administration
Marketing
Operations management
Client Service
Timeline
Hotel Owner
Daysinn @ Suites
06.2022 - Current
Motel Manager
Best Western Plus Hotel
10.2008 - 4 2017
High School Diploma -
M B Vamdot High School
06.2000 - 05.2002
Motel Owner/Manager of Operations
Budget Inn Of Bedford
5 2017 - 01.2023
Front Desk Receptionist
Best Western Hotel
7 2002 - 9 2008