Summary
Overview
Work History
Education
Skills
Timeline
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Ja Lya Hayes

FORT WORTH,TX

Summary

Proven track record in enhancing client financial portfolios and customer service at First Convenience Bank. Demonstrating exceptional cash handling and communication skills. Excelled in fast-paced environments, significantly improving interpersonal skills and customer satisfaction. Skilled in conflict resolution, adept at fostering positive customer relationships, and executing tasks precisely. Customer-driven individual with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness. Detail-oriented team player with strong organizational skills. Organized and dependable candidate successful at managing multiple priorities simultaneously with a high degree of accuracy and a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Personal Banker

First Convenience Bank
07.2023 - Current
  • Networked to increase client base and encourage existing clients to expand financial portfolios. (CD's,High Yields)
  • Balanced cash drawers, denominations and vault accounts on daily basis with zero discrepancies.
  • Worked closely with management to strategize sales techniques to increase branch production, banking accounts and customer service.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Established and processed new account applications for many individuals.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Processed deposits, checks, withdrawals and ACH transfers accurately.
  • Cross-sold credit cards, loans, other bank products, and services to meet customer needs and provide options.
  • Developed responsibility for personal key box, drawer and vault keys.
  • Developed strong rapport with customers and created positive impression of business.

Customer Service Cashier, Crew Member, Cook

Taco Bell
07.2022 - 07.2023
  • Answered product questions using knowledge of sales and store promotions.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Processed customer orders and accurately handled payment transactions. By utilizing a POS system to handle customers cash and credit cards.
  • Met customer service goals and exceeded customer expectations.
  • Used operating grills, fryers and ovens and other kitchen equipment safely, reducing the risk of injuries and burns.
  • Supply stocking to ensure correct products were on the floor.
  • Cleaned and sanitized work areas, utensils and equipment. Ensuring easier maintenances and cleaner spaces for the next shift.
  • Worked in fast-paced environment with sense of urgency to serve guests quickly.

Education

Child Development, Mental Health Studies

Tarrant County College District
Fort Worth, TX
05.2027

Skills

  • Cash Handling
  • Positive Attitude
  • Attention to Detail
  • Customer Service, Customer Assistance
  • Communication
  • Working under pressure
  • Conflict Resolution

Timeline

Personal Banker

First Convenience Bank
07.2023 - Current

Customer Service Cashier, Crew Member, Cook

Taco Bell
07.2022 - 07.2023

Child Development, Mental Health Studies

Tarrant County College District

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Ja Lya Hayes