Jalyah Craft
Chicago,IL
Overview
5
5
years of professional experience
Work History
Front Desk Associate
Thompson Hotels
01.2022 - 05.2023
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Used internal software to process reservations, check-ins and check-outs.
- Maintained transaction security by verifying payment cards against identification.
- Collected room deposits, fees, and payments.
- Asked customers questions to meet special requests.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
Intern
JW Marriott
01.2020 - 01.2021
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Interacted with customers by phone, email, or in-person to provide information.
- Supported with creating project marketing materials to promote services.
Forklift Operator
FedEx
05.2019 - 08.2019
- Updated daily logs with production data such as weights, destinations, and delivery times to keep management current on team activities.
- Adjusted machinery and notified supervisors of malfunctions.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
- Removed orders from storage, wrapped, and staged for shipments.
- Transported goods between warehouse locations according to shipment and storage needs.
Brand Ambassador
Abercrombie & Fitch
01.2018 - 05.2019
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Communicated product information with confidence and educated consumers about company.
- Maintained clean, organized and professional work environment.
- Maintained knowledge of current promotions and product features.
- Showed understanding of customer's personal style and preferences when offering product advice.
Education
Bachelor of Arts - Communications
Merrillville High School
Merrillville, IN05.2020
Skills
- Professional Telephone Etiquette
- Key Carding
- Process Transactions
- Listening Skills
Timeline
Front Desk Associate
Thompson Hotels
01.2022 - 05.2023
Intern
JW Marriott
01.2020 - 01.2021
Forklift Operator
FedEx
05.2019 - 08.2019
Brand Ambassador
Abercrombie & Fitch
01.2018 - 05.2019
Bachelor of Arts - Communications
Merrillville High School
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