Jalyn Horton
Oak Park,USA
Summary
Confident and passionate young professional with a strong desire for continuous learning and development. Excited to utilize education and training in the Customer Service field to contribute to the growth and success of a high-performing organization.
Overview
5
5
years of professional experience
Work History
Online Banker
Chase Bank
Troy, MI
01.2023 - 09.2024
- Coordinated with various departments within the organization to streamline operations related to online banking services.
- Assist with account information over the phone.
- Solicit sale of new or additional services.
- Process online bill payment.
Credit Analyst
Adecco Staffing
Bingham Farms, MI, USA
11.2021 - 10.2022
- Assist customer's in using company website for banking.
- Assist with account information over the phone.
- Resolve customer complaints.
- Process loan applications for customers wanting to buy their lease vehicle.
- Process online bill payment.
- Consult with customers on the financing options, on purchasing their vehicle.
- Solicit sale of new or additional services or products.
- Help customers process payments to bring accounts current and prevent past due.
- Updating customers' accounts with the most accurate contact information.
- Persuade customer to make timely payments to prevent action on account.
Process Technician
Detroit Manufacturing
Detroit, MI, USA
11.2019 - 09.2021
- Ensure quality parts are being produced from machinery.
- Report to the maintenance supervisor daily about conditions of machinery.
- Train new technicians.
- Inspect raw and finished good products and report quality concerns.
Education
Some College -
Oakland Community College
Southfield, MIHigh School Diploma -
Ferndale High School
Skills
- Microsoft Office Word
- Microsoft Office Excel
- Microsoft Office PowerPoint
- Microsoft Office Outlook
- Online Banker
- Social Media Marketing
- Telephone Management
- Customer Service
- Excellent communication skills
- Basic computer navigation skills
- Team player
- Dedicated to learning new skills
- Attention to Detail
- Multitasking
- Time Management
- Adaptability and Flexibility
- Task Prioritization
Activities
- Little League assistance basketball coach
- Volunteer for Michigan Medicine Dialysis Center
Timeline
Online Banker
Chase Bank
01.2023 - 09.2024
Credit Analyst
Adecco Staffing
11.2021 - 10.2022
Process Technician
Detroit Manufacturing
11.2019 - 09.2021
Some College -
Oakland Community College
High School Diploma -
Ferndale High School