Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jalyn Chandler

Springville,UT

Summary

Organized and dedicated Administrative Assistant providing exceptional customer service. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

10
10
years of professional experience

Work History

Administrative Receptionist

Waite Vision
02.2024 - 08.2025
  • Developed positive relationships with clients by promptly addressing inquiries and concerns via phone or email communication.
  • Managed sensitive information securely with strict adherence to confidentiality protocols while maintaining organized records for easy access when needed.
  • Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
  • Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
  • Maintained patient databases and updated information in alignment with HIPAA protocols.
  • Contributed to a welcoming atmosphere by greeting patients warmly upon arrival and assisting them throughout their visit.
  • Reviewed and sent medical records to other physicians upon request.
  • Streamlined the check-in process for patients, resulting in reduced wait times and increased satisfaction.
  • Provided exceptional customer service, promptly addressing concerns and resolving issues to maintain a positive environment.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting privacy rights.
  • Kept patients' appointments on schedule by informing provider of patient's arrival and any delays.
  • Participated in team meetings for continuous improvement of policies, procedures, and overall office operations efficiency.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Contributed to a welcoming environment at the reception area by maintaining cleanliness standards and displaying professional decorum at all times.

Optical Receptionist

Lloyd Optometry
08.2018 - 02.2024
  • Enhanced patient satisfaction by providing efficient and friendly service at the front desk.
  • Maintained an organized and clean reception area to create a welcoming environment for patients.
  • Improved office efficiency by accurately maintaining patient records and updating information as needed.
  • Managed incoming phone calls professionally, ensuring accurate message taking and prompt response times.
  • Efficiently processed payments and managed financial transactions, ensuring accuracy in daily accounting tasks.
  • Handled patient check-in procedures smoothly while verifying necessary documentation such as insurance cards or referral forms.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Managed office logistics by scheduling appointments, maintaining files and collecting.

Waitresses

Angry Korean
05.2019 - 03.2020
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Paid attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.

Waitress

East Moon Thai Restaurant
10.2015 - 04.2019
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
  • Assisted in training new waitstaff, sharing best practices and improving overall team performance.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Complied with all company policies regarding uniform standards, punctuality, and professionalism.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Education

Associate In Science - University Studies

Utah Valley University
Orem, UT
05.2022

High School Diploma -

Lehi High School
Lehi, UT
05.2017

Skills

  • Appointment Scheduling
  • Patient Check-In
  • Order Management
  • Insurance Verification
  • Patient Flow Management
  • Strong Organization
  • Telephone Etiquette
  • Optical Terminology
  • Cash Handling
  • Multitasking Abilities
  • Team Collaboration
  • Attention to Detail
  • Time Management
  • Adaptability
  • Empathy and Compassion
  • Professionalism
  • Active Listening
  • Customer Service
  • Microsoft Office Proficiency
  • Medical Terminology
  • Data Entry
  • Patient Scheduling
  • Adaptable and Flexible
  • Organization and Time Management
  • Taking Client Histories
  • Calendar and Appointment Management
  • Documentation and Recordkeeping
  • Appointment Setting
  • Insurance Authorizations
  • Payment Scheduling and Collection

Timeline

Administrative Receptionist

Waite Vision
02.2024 - 08.2025

Waitresses

Angry Korean
05.2019 - 03.2020

Optical Receptionist

Lloyd Optometry
08.2018 - 02.2024

Waitress

East Moon Thai Restaurant
10.2015 - 04.2019

Associate In Science - University Studies

Utah Valley University

High School Diploma -

Lehi High School

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