Jalyn Clark
Summary
Highly motivated and committed Assistant Property Manager & Customer Service Agent with a proven history of superior performance at individual, team and organizational levels. Strong ability to multitask and prioritize workloads with little or no supervision. Detail oriented professional looking to bring leadership and team building skills to a goal driven environment.
Overview
8
8
years of professional experience
Work History
Assistant Community Manager
Meridian Management Group
12.2023 - 02.2025
- Assists in managing all aspects of a building's occupancy and maintenance
- Meets with prospective tenants to show properties, conduct interviews, receive rental applications and explain terms of occupancy
- Collects monthly fees and maintains records of payments and rental activity
- Investigates and helps to resolve complaints, disturbances and violations
- Complies with anti-discrimination laws with regard to housing, renting and advertising
- Contributes to team efforts by accomplishing related tasks as needed
Customer Service Manager
Maximus
04.2020 - 12.2023
- Supervised a team of customer service representatives, ensuring high-quality service and maintaining consistent customer satisfaction scores above 95%.
Implemented new training programs for customer service staff, reducing training time by 50% and improving overall team performance.
Developed and enforced best practices to streamline customer service operations, resulting in a 85% improvement in response time.
Managed customer complaints, resolving issues within 1 hour and ensuring a positive outcome for both the company and the customer.
Analyzed customer feedback and worked closely with cross-functional teams (sales, marketing, product) to enhance the customer journey.
Customer Service Representative
WPS Insurance
03.2017 - 04.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Mary E Phillips High School
01.2014
Skills
- Negotiation
- Communication
- Tech Savvy
- Team Building
- Leadership
- Customer Service
- Analytical
- Critical Thinking
Timeline
Assistant Community Manager
Meridian Management Group
12.2023 - 02.2025
Customer Service Manager
Maximus
04.2020 - 12.2023
Customer Service Representative
WPS Insurance
03.2017 - 04.2020
High School Diploma -
Mary E Phillips High School
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